GameStop — Local services in Sycamore Township

Do not use them for PSA card grading, the employees will lie to you and tell you your cards have arrived at PSA while the app tells you it's still in transit. They will then say "but we told you there is a 60 day turnaround time" but not acknowledged that your cards have been in "shipping to PSA" status for almost a month. They will just blame it on the app and say it sucks and that PSA is backed up. Spoke to Dustin and he told us that his manager didn't actually send the cards when my app updated and that he did it and that he can see our cards had arrived then 2 weeks after the app still shows shipping to psa we call back again and we're told their systems show it's still in transit. Which means we were lied to. When we asked for contact info for the district manager we were told we'd get a call back then the manager called us back 10 mins later and said the district manager had said for us to call customer service because he doesn't handle PSA issues. This to me shows they don't care about their customers or their experience.

We are now about 2 weeks away from the 60 day turnaround time and the app still shows my cards are still in...

I was trying to buy a controller and video game for my 4 year old. I was being checked out by Ethan at this store and he kept asking me to buy “protection” for my $80 purchase. I said “no thank you 3 times and then he kept telling me I needed to buy it. I again said no I just want to buy my stuff please. Ethan then took my items and threw them behind him and yelled at me to “get out of the store that I wasn’t getting anything”. I said excuse me and he told me and my family (wife and 3 kids) that we needed to leave the store and couldn’t buy the items from there. This is the worst experience I’ve ever had as a retail shopper and have never been “refused” to buy something from a store before. The kids name was Ethan at the Kenwood mall location...

i was in there about 3 weeks ago to purchase a ps5 and it was the WORST experience ever! so i gave the guy, his name is Dallas I believe…that’s what was on my receipt, 300 in cash and put the rest on my card. it goes through just fine. then he does a return for some reason??? he says i won’t have to pay anything extra and does the return and THEN he tries to charge me 43 dollars…THEN he gives me back like 404 dollars and i never got the other 54 dollars back. please hire people who actually know how to do their job. this is...