Fanatics Tampa Office — Local services in Tampa

I was attempting to get a simple exchange done. I got three answers contradicting each other. One chat rep name Lucille said I could but then stopped responding to me. Another rep name Anville said I couldn't. I wasn't looking for any funds, just a product I could use. The live representative Claire C. was unhelpful and kept on asking the same questions even after being asked to speak with a supervisor. I didn't get transferred and she stated they cannot give call backs but then stated they could....

Terrible customer service, spoke to 3 people and nobody knows anything about anything. They just say exactly your order status on the website and that’s it. “Let me check with the warehouse and get back to you” is just another way of saying I’m not gonna get back to you so please hang up. Over a month waiting for my order and nothing. Was told twice my order was shipped and it actually wasn’t. Then they try and sell you the fanatics betting app, it’s a joke. Order from...

So I ordered a LA Lakers hat and got a brown SD Padres hat. So I'm thinking maybe I'll keep it and just buy another hat. They can't even get the SIZE right. SMH now I have to print out a shipping label and send it back. So much extra work for me and my time wasted just to get my money back Just to hear oops sorry for the inconvenience....