Service Personnel here are completely oblivious or uncaring. The pool store down the street has very attentive personnel.
Post hurricane Milton I needed salt. I went into the store asking for salt which was not readily visible. The single person in the store didn't acknowledge my presence until I walked all the way up to the register. He was looking at his cell phone. I asked for salt of which he then said yeah it's over there. I said I'd like to buy a couple of bags. He says I can't do that because my computer is down. I didn't have time to wait so I asked him to hold a couple of bags for me off to the side of which he refused to do. I was going to come back in an hour and purchase. All the while he had this attitude that I was not important to him. I immediately left stating that I would never come back again.
I can go to the better store down the street. I would not recommend going to this particular location for any of your pool needs. I would give it a zero...
   Read moreGabe and Mike always do a great job helping with my pool supplies and ensure my pool is right. Very helpful and knowledgeable wonât let me buy items I donât need. They are the reason I continue to use this Store.
Edit 9/30/2025, Gabe and Mike have left the store last year and it's now terrible. I went in on Sunday (9/28) to get my pool water tested. I was met by a young man who was having a very bad day. This is twice he has been rude and I was not having it. He complained about being there alone and that is not my problem. He was rude, condescending and overall did not want to work. This store will go under shortly as they are driving away all their customers. I...
   Read moreAbsolutely awful. A truly bottom-of-the-barrel company. I had a service appointment confirmed for more than 2 weeks. I got 3 separate confirmations that we were set and made sure I was going to be home to accommodate. At 4pm the day before they left a voicemail cancelling and refused to answer the phone at this location. When I called the corporate office they reinstated the work and then the local shop called and cancelled once again. They wonât take any calls. Jason there is a completely inept employee and this experience perfectly exemplifies why they have the reputation they do. Avoid them at all costs and do your best to advise...
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