MIT Computers (New Tampa) — Local services in Tampa

12/1/2023 I hate writing a negative review or even reviews in general however the customer service was so poor that I wish I could give negative stars. It is never acceptable to call a customer a liar such as the case today.

I called and left a voicemail due to no answer and received a call back same day. I explained I needed assistance with an item (mass air flow unit) being soldered. They stated they needed to see it which was ok with me. I brought the item in and the person who I spoke to on the phone came to the counter and was also answering a call at the same time. They started with the customer on the phone and decided to communicate with the customer they would call them back. They then asked to help me. I said they could finish with the customer on the phone and he opted not to as he was not able to help that customer regardless at the moment.

I showed the person my item and explained what I needed and even showed a short video for clarity. The person was trying to understand what I needed but they do not solder and needed to get the technician or owner I am unsure but was identified as technician by employee. Before getting the technician we discussed the item and what needed to be done for a few more seconds and I clarified the item is delicate and old so please be gentle do not tear the cover off as it requires a soldering iron to properly remove and it is very simple rather than using force. He took the item back to the technician and then the technician comes out with the item shortly after and I see even more bends in the area I asked the first person to be careful of and to not man handle.

Dealing with the second person I reexplain and showed the video. They communicate indirectly that they do not want to do the service I asked. I said that is fine because I asked if the person was unable to do it or if they were unwilling. They communicated more clearly they were unwilling because they feel the solder was solid and then they used a tool to try and demonstrate the solder was solid and I communicated I did not want the item handled in that way however he did so anyways and I also communicated I was upset because I came for help and it is not an issue of inability to complete the task but rather they simply do not wish to do it but instead took the time to damage my item. I communicated and showed the damage to the cover and explained the tool they used could cause damage in the manner they used it on my item in the areas they jiggled. The person was defensive and calls me a liar elevating their voice and repeatedly saying they did not damage my item when they clearly did. I left the store and will not be returning.

This is my experience with this store and I have taken the time to tell the events beginning to end. I will not exhaust anymore of my time on...

The storefront presentation was professional. I brought my PC in for a diagnostic on Monday and was told it would be done by Wednesday. On Wednesday, I received a call asking for my login password - clearly indicating they had just started working on it. I finally got a call for pickup on Friday, which was fine, though not what I was originally told. The real issue was the diagnostic itself. Their conclusion was that the problem could be my case, motherboard, power supply unit - or that I should even downgrade my GPU. In other words, they couldn’t identify the actual issue, but instead of admitting that, they suggested I replace up to half of my PC components. That’s not a diagnosis; that’s guessing. The entire point of a diagnostic is to find the root cause, not overwhelm the customer with vague possibilities. When I took the PC home, two friends and I found the problem in less than two hours: the PCIe riser cable between the motherboard and GPU. A simple swap fixed everything. This is exactly the type of issue a shop should be able to uncover with a careful, methodical troubleshooting process. What I would have respected far more is honesty. If MIT had told me directly, “We’re having difficulty narrowing it down and aren’t confident in our findings,” I could have accepted that. Instead, the diagnosis I received was essentially “replace half your machine.” That was wrong, frustrating, and forced me to troubleshoot what I had already paid them to resolve. It’s disappointing, especially given their many positive reviews. That said, I’d like to give them the benefit of the doubt and hope this was just a one-off bad experience. I would like nothing more than to return here in the future, have a better experience, and update this...

This is the closest iPhone repair shop to my son's apartment. Given the name of the company, I called in advance to make sure they did iPhone repairs. Once it was confirmed they repaired iPhones, we went in to the store on a Saturday. My son had thoroughly researched the issue he was having with his phone on the web in advance of going to the store. The phone was suffering from a boot loop issue in addition to cracks on the screen and we indicated we thought it may need a new battery and possibly more. The person who helped us was courteous and attentive so when we were told there would be a $40 diagnostic fee which would be credited against the repair, we decided to have them check it out. They were supposed to contact us by Tuesday. We had not heard anything by Thursday so I called them. They told us they had tried to call us several times but there were no record of any calls. We were told the phone needed a new battery and a new logic board, the latter of which is an extremely costly repair so they recommended we purchase a new phone instead of spending the $ to get it repaired. My initial review was not a good one so they called us to discuss the review. Upon further discussion, we determined the major issues we had with the service were the result of a misunderstanding. Even so, MIT Computers offered to return our diagnostic fee if we were still disappointed in the service. However, we determined this was not necessary as the service we hired them for was performed to our...