bb.q Chicken Lotte Plaza Market Tampa — Restaurant in Tampa

It was so nice to finally try the KFC at bb.q Chicken! This location is conveniently located at the food court in Lotte Plaza Market. You can shop and wait for them to page you when the chicken is done, or you can hang out at the food court. I must have hit it at a good time. It was around 2:00pm on a weekday. There was no line at the counter. My order was taken, and I was given a 30 minute wait time. I browsed through Tous Les Jours looking for milk rolls to go along with the chicken. I could have ordered coffee while I was waiting, but decided against it. There was plenty of available seating in the back of the food court. I didn't wait too terribly long (maybe 20 minutes). Before I knew it, the pager started buzzing and it was time to pick up my order.

What was great is that the chicken stayed at a nice warm temperature while traveling back to Brandon. The packaging holds the heat well. I didn't need to warm it up. It was 2 small orders of Original Spicy & Secret Sauce. They were both very tasty. The Secret Sauce was more on the sweet & garlic side than pepper. It was sticky and saucy. It had a slight kick of heat. The Original Spicy was my favorite of the 2. It had a kick and a slap of heat. I'd say it was more like a medium spice level. They were both enjoyable. I think the hottest one is probably Wings of Fire. We'll have to try that one, and maybe even the Hot Spicy sauce next time. The chicken wings heated up well the next day. It was still crispy even after heating up in the oven. The wings are a very good size. I'll definitely make a special trip to pick up more wings in the future. Especially since Lotte is located close to I-75. It's an easy drive at off-peak traffic times. Just plan on waiting at least 30 minutes. You'll be rewarded with freshly made to order...

We ordered 8 piece Secret Sauce at bb.q Chicken this afternoon. The 1st batch we received was not good because the chicken were not cooked properly. There was still blood. I took it back and the nice lady took it back and told me they will be correcting the issue. The 2nd batch was supposedly cooked well, we ate at the dinning area and took 2 pieces back home. Tonight, I warmed it up and bam, another bloody chicken. I would like to give this store constructive criticism because I want to see Lotte and the restaurants in it to become successful.

BB.Q Chicken at Lotte Plaza please allow the chicken to thaw out properly. Do not cook it fast. If the chicken is frozen and not thawed out correctly you will get this result, an uncooked, rare, and bloody chicken. Maybe, 3rd time will be the charm. I may or may not come back to eat there again. With this experience, it's up to you if you want to eat there.

Overall, the restaurants and food choices in Lotte Plaza are a little expensive in my opinion. The average menu for a meal is $17.00 and up. I get we have inflation, but be reasonable. You order your meals from their TV Kiosk and at the end it will ask you for tips. Yes, tips. Customers order their meal themself, customers pick up their order, and when they are done eating customers bring their trays to the shelves for the dishwashing crew. Get rid of the tips options, please.

Carts in the small dinning area are constantly an issue. Although there is a sign "No Carts" a lot of people miss that sign. Fix this please. The area is already cramped without carts. There are not that many people there today. I...

I really love bb.q but it can be hit or miss. When they’re on point and do it right it is my favorite chicken spot. It’s light and crunchy and all of the sauces are incredibly flavorful. But sometimes the boneless chicken can be over battered which makes it super heavy and thick rather than light and crunchy as it should be. It’s still tasty, but not nearly as good.

I gave the service 4/5 stars because it can be a bit of a wait for the food. Some days it’s around 20 mins, which is reasonable. But other days you might have to wait 45+ minutes, and that can be a bit excessive for some people. Once you eat it you’ll see it’s worth the wait, but I want to be honest about it.

Overall, I love this place and go whenever I can. But inconsistent quality and long waits can...