Touch Nail Spa — Local services in Tampa

I just finished renovating two properties simultaneously for this entire month so I was definitely looking forward to a much needed hour pedicure so I decided to give this place a try. As an investor you’re on your feet a lot managing renovation crews so I was looking for a little TLC for my feet. I chose the green tea pedicure because I was looking for some rejuvenation from being in sneakers all month from the job sites. Unfortunately, I didn’t receive what I expected. It was around 6pm and the salon closed at 7:30pm. As soon as I walked in I was immediately assigned to the nail tech Lily, that was a HUGE PLUS to me! She quickly offered me something to drink, another plus, and I requested water. Oddly enough she sat down and started working on my feet, filing my toenails after she gathered the ingredients for my spa pedicure from the back. So I asked Lily if I could have the water and she quickly got up, gloves on with my toenail shavings on them and brought me back a water, not sanitary at all but I decided not to drink it and enjoy my pedicure. With my feet being in sneakers most of the month my toenails grew pretty long, before I knew it, Lily cut/filed my nails down short without asking if I’d like them cut at all or even how short to cut them down. I was tinkering with the remote so I could get my massage settings right and when I looked up my length was GONE! I then quickly asked her to please make them square in hopes she can salvage this and sadly they were too short to shape at this point. I didn’t let that ruin my pedicure until later on when I noticed she was using the very short and narrow side of the puma sponge verses the wide horizontal side to buff the bottom of my feet. The reason I noticed is because I had a tickling sensation when I normally don’t because I’m use to getting pedicures regularly. I also asked for clear polish and that ended up with one coat…lol it’s kind of comical to me actually but I think it was definitely worthy of leaving a review on…

Oh yeah, because I liked how the salon had massive options for pedicure services I planned on coming back but I always think it’s important to provide feedback to small business owners b/c they won’t know to fix anything if they aren’t informed. I attempted to do that when I went to checkout with the gentleman at the register. However when he asked if I’d like to leave a tip I said no and tried to share why with him, he quickly got on the defense and said “Oh that doesn’t sound like her and asked if I’d like to speak to her” I said no of course and then began to serve the other customers. I’m always a great tipper so internally it bothered me honestly that I didn’t for her. With his behavior, he kind of discarded me after I just spent $52 in his salon. I thought that was pretty rude lol for that, I definitely wouldn’t recommend and feel better about not tipping. Lily was very nice and technically she did all of the steps that came with my green tea pedicure she just didn’t do them well. But again, she was...

Ok, I hate that I have to write this review because I have been going to this spa for over a year and never had any issues. I wanna start by saying most of my visits were really pleasant and relaxing. The nail tech I usually book with is Eva and she’s amazing. If Eva was not available and I had to walk in, the other nail artist would do just as good as she does. Buttttttt, my last visit. It started off really good, I was super satisfied with my nails and pedicure. At the end, I asked for a eyebrow wax…. The young lady who did my wax was really nice but maybe she was new at this or something?… well anyways, when she waxed my eyebrows the left the wax on for too long on one of my eyebrows and it burnt me! I did not notice until I got home that I actually was burnt because I thought maybe it was just redness or irritation from the wax. Also I have NEVER been burnt before during a wax so I didn’t know. After putting 2 and 2 together, I realized the lady who was waxing my eyebrows was just taking her time while placing the wax strips now instead of putting it down and pulling it off quickly so I don’t get burnt, afterwards she put something on my skin maybe alcohol because she saw that she burnt me. Now my issue with is that she didn’t say anything, she said I might feel discomfort cause she was plucking out thick hairs but that was not the reason for my discomfort. The lady did not apologize, offer a discount or refund or even tell me she burnt me. Just let me go on my way. I called the next day because I was in pain, and the receptionist took my number and said they would call me back. I never got a call back, so I decided to call them back again the next morning. After calling back all he had to offer me was my money back on the wax. It’s not necessarily about the money or any discount it’s just the fact that I spend so much money there, I’m a loyal customer to them and I tip well and they didn’t even have the decency to let me know they burnt my brow, and at least offer an apology. I will never go to this nail salon again because they are not professional about handling customer concerns, they honestly seem like the don’t give f. This was the first nail salon. Thought was pretty good so it’s sad that this happened after a year of going there. Here is a pic of my eyebrow now, it pretty much scabbed up...

Extremely Disappointed

I visited this nail salon for the first time on a Friday for a gel pedicure. I’ve been getting gel polish for years without any issues. However, by day 3, while on vacation, two nails completely lost their polish — no chips, just the entire polish lifting off like a press-on. By day 8, five nails had lost their polish, and two more were peeling. I returned from vacation on Sunday day 9, I called first thing on Monday morning (day 10) to address the issue. The manager, Tom, informed me that it was past their seven-day policy. After explaining that I had been on vacation and couldn’t call sooner, I was met with dismissiveness. Tom even suggested the beach caused the problem, which I found absurd since I’ve had gel nails last through vacations countless times without issues. Then he talked to Timmy (the owner) and said that as a “courtesy” for a first-time customer, they would only fix the 5 nails that had come off if I came in that same day. The two peeling nails and any others that lifted before I get there would be extra cost I explained that I wasn’t available to come in on Monday, but I could come on Wednesday. he said no! that he’s offer was only for that day. When I expressed my concern about the quality of the service, it became clear they were more interested in sticking to their rigid policy than ensuring customer satisfaction.

While the technician who did my nails was friendly and the salon was clean, the poor product quality and the dismissive, unprofessional attitude from both Tom and the owner, Timmy, were unacceptable. I would rather pay elsewhere for quality service than accept a “redo” from this salon. Save yourself the frustration — I cannot...