Tice's Automotive Services llc — Local services in Tamworth

We Bought a truck from this place a few years ago, this was our first vehicle puchase. The truck was on warranty for a new frame and we were told that the manufacture would honor this warranty even if we chose to wait a long time before getting it fixed. The truck had very low miles, and a new frame would be like getting a brand new truck so we bought it. I called 3 months after purchasing this truck to set up a time to get the frame replaced and the recall had expired and Toyota informed me that once a recall expires, there is nothing they could do for us. I brought it back to Tice’s and they fixed the deteriorating frame to the best of their ability which was appreciated, but I knew we were totally screwed from there on out with this truck and regretted buying it completely. Why they weren’t proactive and sent it to get it fixed before putting it on the lot or atleast Informing us that there was a very small window of time to get it fixed is BEYOND ME. Every year come inspection time we had to shovel a stupid amount of money out to get the truck in inspectable condition. This year, we had to pay for brand new frame in order to get it fixed, while still owing 5,000.00 on it. Before we agreed to get this fixed, our financing company gave us a month deferment to come up with a solution, and in that month, I called this business and spoke to the man who sold this vehicle to us and after multiple occasions of my calls being dodged, or telling me he would “call me right back” I was able to speak to him and he tried telling me that Toyota recently fixed a customers frame for them, so I called toyota and they assured me that that was false.

I have tried contacting this shop, the salesman, and the owner, to no avail. I have even tried messaging the shop on Facebook and I can see that they have read my messages and have chosen to ignore me. I have low credit so I can’t swap out the vehicle, even so, it is worthless anyways. The point is, that it’s just the wrong thing to do! Whether there be a solution or not, avoiding people who bought a vehicle from you is so unprofessional and cowardly-Which has brought me to do this review. I am currently stuck paying thousands of dollars in repairs while paying 330.00 a month for a truck that is so deteriorated that it would desingerate underneath me if I were to drive it down the road. If you are even considering buying a vehicle from this place, bring a trustworthy mechanic with you, or drive it right down the road to another trusted mechanic to look at it. Very unhappy. Having no vehicle would be a...

They used to be great but since they've grown to more than a two man shop something happened and they are not even worth considering anymore. After years of going here with great results and wonderful customer service we have had multiple instances of very poor service lately with a description of our most recent experience to follow.

I purchased four new tires and as always had an alignment at the same time. All four rims were damaged during the installation and within 2000 miles I had considerable wear on the outside edges due to camber not being correct. I check my tire pressure regularly with a digital Snapon gauge but Bill's claim was that the tires were under pressurized and his remedy was to OVERPRESSURIZE them by 35 psi. When I got home I double checked the pressure with five different digital gauges and he was overpressure by double the manufacturer's recommendation (tires were OEM load range so same pressure, double checked with the tire and truck manufacturer) Bill reluctantly replaced the two tires but refused to realign claiming everything was OK. Withing 1500 miles the wear was even worse. Trusting his explanation cost me two tires and cost Bill my entire family's business. For my trouble either Bill or his employee purposely left dirty, greasy handprints all over the interior AFTER our heated exchange in the bay discussing what I've just described here. I have photo evidence and it was way too widespread to be coincidental. A former employee informed me that the standard operating procedure as per Bill's orders are to NEVER adjust camber because it drives tire sales when they blame the resulting wear on the owner's neglect.

I hate to sound overly OCD but with what vehicles, tires, and service costs these days it pays dividends to be proactive...

We stopped for an emergency repair as few miles from the place noticed smoke coming from the back right wheel. Felt really relieved to find the repair shop nearby that looked professional and was doing exactly the type of work we needed. But what a disappointment it was... First we had to wait for 1.5 hours (which is understandable but the wheel cooled down by then). Then the guy took the car, quickly looked at it and said there was nothing wrong. Did not even take off the wheel. I tried to convince him that it was unlikely that tire would be smoking with no reason. Then he did a quick test drive and said that there was nothing to worry about, all was good. They charged me $25 for this sort of consultation and again confirmed it would be completely safe to go back to Boston (even gave me a written statement). That calmed us down, but we still decided to cut the trip short and go back home. It was the right decision as 15 miles later the wheel got overheated again. It took us 10 hours of painful and dangerous drive at 20 mph with many stops and constantly overheated wheel to get back home by 4 in the morning next day. I took the car to repair shop nearby and they said that it was malfunctioning caliper that needs to be replaced immediately and the car cannot be driven at all. They fixed it in 2 hours. Either people at Tices's Automotive are completely unprofessional or they don't...