CubeSmart Self Storage — Local services in Temecula

In one word or two: Honesty & Transparency. I've used Storage Facilities for years, and every single one will try to fleece you. I'm a new customer with CubeSmart (one month in), and I was hoping they'd be different—especially since their main advertising angle is superior customer service. Not the case.

When I first inquired about the availability of a unit, the salesperson claimed I could use my own persona lock. I reserved a unit at their Temecula, CA. location. Next, when I talked to an actual worker at the site, she said that I couldn't use my own lock, citing a “new” policy. I was disappointed, but since I had little time, I agreed to go with it and paid extra for the unnecessary lock. As we went through the billing items, she indicated that there would be a monthly insurance charge. I mentioned that I already had Renters insurance through AAA—which would cover the insurance portion. She said fine—just send her a copy of my policy.

A couple of weeks later (after I'd checked with AAA that CubeSmart was included in my policy), I called again so I could send them a copy of the policy. The gentleman that answered informed me that it's no longer their policy to accept outside insurance. He claimed that everyone had to pay the minimum additional insurance—regardless !???!

If this isn't fleecing—what is? Am I paranoid, or is this sort of disingenuous behavior just rampant with...

Not sure how Jameel has these great reviews because my experience was totally opposite. We had an appointment for 12pm so we arrive and there’s a sign that says “be back at 12:30” so we wait in our car. 12:30 comes around and no one’s to be found. It’s now 1:00 and we see Jameel come out and change the time to 1:30 and we ask if we can come inside to get our code and lock. He said with an attitude “I’m on my break, you can go to the other location if that’s a problem” then shuts the door on our face. We’re already irritated after waiting an hour but we have no other choice but to wait. It’s finally 1:45 and he unlocked the door. He has the worst attitude and says how he doesn’t want to be here either. No one is forcing you to work here and frankly I don’t want to be here either dealing with someone who has a nasty attitude and is flat out rude. My husband and I were kind the whole time despite all of the trouble it was to just get our code. Jameel should not be customer facing anyone, not sure if he was having a bad day or what but that doesn’t mean you should take it out on others. Please reevaluate who you have running this place, it can ruin your company with...

I’ve had this storage unit since 2023, when I had signed on at $79. The unit itself felt safe with a door containing a numerical code, followed with the indoor lock on the unit itself (self provided). I go into the unit and there’s a pretty big gap between the wall and the door, but I figured you probably pay for what you get. (I wasn’t able to check the unit out before purchasing) With the added lock I had decided that my things are probably safe. Two years go by, and I check my statements to notice that I am now about to make a $180 payment for rent monthly. Fine okay, totally understand with inflation, prices raising, but I can no longer afford something like this being how unsafe I felt leaving my things there. I cancel everything and go to vacate my space when I then notice that the outer door with the numerical code doesn’t even lock… Not sure for how long it’s been, but this is absolutely ridiculous. Paying this much for the rent and not even having a safe and secure unit as advertised is so disappointing. I hope that this issue gets resolved because I couldn’t imagine paying premium prices for such a low quality...