Temecula Advanced Imaging Highway 79 — Local services in Temecula

I had an extremely frustrating and disappointing experience here. After my initial appointment, I was told after the fact that I needed a clearance X-ray—something that could have been easily addressed during the appointment or confirmed beforehand over the phone to save time. This lack of communication resulted in a wasted 2-hour round trip.

When I returned for the X-ray, I was told the images would be reviewed so I’d know if I could have my MRI the same day. Instead, the technicians didn’t even open my file. I waited over two hours with no results, no MRI, and yet another 2-hour wasted trip.

This office showed poor communication, lack of follow-through, and no regard for patients’ time or travel. If you value efficiency and professionalism, I cannot recommend this facility based on my experience.

Here’s a revised version of the follow-up review that ties it directly to your first one so readers (and the office) clearly see this is a pattern of poor service:

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⭐☆☆☆☆ Follow-up to my earlier review (please read that first for context).

Unfortunately, the problems here did not stop after two wasted trips. After being rescheduled two weeks ago, I made a courtesy call to let the office know traffic was heavy, since we live an hour away. Instead of appreciating the call, I was told we’d now have to go on standby.

This was already our third trip, with six hours of driving invested and zero services provided. We explained we could not continue wasting gas and time and asked to be seen as scheduled. Instead, we were placed on hold for 10 minutes with no clear response. At that point, we had no choice but to turn around yet again.

What makes this situation worse is that this is the closest location that fully accepts Tricare with no cost, leaving military families with limited options. To subject service members and their families to repeated wasted trips, poor communication, and no respect for patients’ time is...

I had an appointment scheduled a week in advance for August 6. On the day of, I received a voicemail stating that due to the type of X-rays needed, they were limited in the exams they could perform and requested I reschedule. However, the message was vague and did not mention any equipment issues.

I attempted to call the office back multiple times—every 10 minutes for nearly 45 minutes—with no success. Since I had already taken the day off for this appointment, I decided to go in person. Once there, I was told the machine had gone down—completely contradicting the voicemail.

I was then redirected to a nearby sister facility five minutes away. When I arrived, I explained the situation to the front desk staff, but it was clear they weren’t paying attention. They took my ID and insurance card and told me to sit down. I later found out they hadn’t even checked me in until 30 minutes had passed, followed by another 15-minute wait.

When I was finally called in, I reminded the technician that I needed imaging on four different areas. However, only two were performed. When I asked about the others, the tech responded with visible frustration, saying it was only scheduled for two. I explained the full situation again, but there was no effort to accommodate or take responsibility. After numerous explanations, I was finally granted the other two areas for imaging.

This entire experience was frustrating and disappointing. The staff at both locations were unprofessional, unhelpful, and lacked basic courtesy. There were no apologies, no accountability, and no sense of urgency or care for the patient experience.

After wasting several hours of my day, I walked away with a clear understanding that this level of inefficiency and indifference may be the standard across their facilities. Unless there are significant changes, I will not return or recommend their...

I would give zero stars if I could. My experience with [RadNet Temecula Valley / Temecula Valley Advanced Imaging] has been one of the most frustrating I’ve ever had with a healthcare provider. I’ve never been put through so much unnecessary hassle in my life.

I scheduled multiple appointments at their location, only to be given incorrect information each time about the date, time, and location. I showed up at the first location, only to be told it was the wrong place, and then had to travel to another site. This back-and-forth was completely unorganized and unprofessional.

On top of that, I was told to expect certain services at specific times, only to have them changed or canceled without any clear explanation. I wasted so much time and gas, all for a process that should have been straightforward. At one point, I had to demand to speak with the manager just to get my appointment sorted.

I don’t mind being understanding about occasional mistakes, but the repeated miscommunication and lack of care for my time was beyond unacceptable. At the very least, I expected a solution or compensation for the inconvenience and wasted effort, but nothing was offered.

I would not recommend this place to anyone, and I will be filing complaints with the Better Business Bureau and pursuing any other avenues to ensure this doesn’t happen to anyone else. Save yourself the trouble and...