Planet Fitness — Local services in Tempe

Today I spoke with the General Manager, Trinity and she proceeded to tell me that there is nothing she can do about stopping my membership because I had already contacted corporate. In July, I was there for work on a temporary basis. Decided to sign up but made sure that it was easy to cancel since my home address on the east coast didn’t have a location. Three weeks later, I had to have major surgery for lymph node removal. At that point in time, a certified letter was sent to the location (per their agreement to cancel), requesting a membership cancelation. Fast forward to last month. I have been billed every month despite 2 certified letters, six online form requests for cancellation, a long talk with someone from corporate.

Last month, corporate said they would make sure this location would stop the billing. However, I was charged yet again on 12/18. My attorneys advised me, ALONG with corporate to ALSO reach out to the GM at the location.

I spoke to Trinity who immediately told me she couldn’t help me. She was condescending and wouldn’t listen and then accused me of lying about corporate, saying that corporate wouldn’t tell me to reach out to the actual location.

This is interesting because not only when you call the corporate office, the hold announcement says to contact the franchise directly, Stephen from the corporate office ALSO said to reach out again to the GM. He said he would escalate the matter again.

Trinity didn’t take the time to even look up my membership. She immediately didn’t want to deal with the problem. According to corporate, they said all the GM had to do was put a stop on my membership, yet she REFUSED to even take my name or do ANY sort of service recovery.

I have been doing employment law for 20 years and I’ve never seen such an incompetent manager with zero regard for customer service. She clearly doesn’t understand how a franchise works either. Additionally, she said she had only been there one month. I don’t know about you, but had most normal and competent people would at least attempt to track down where the certified letters went, take a name and number and/or escalate the issue. I even explained that I’m not looking for a refund. I have never once used one the gym in fact. On top of that, I explained to her about my cancer and surgery, along with the fact that I’m not in Phoenix anymore physically.

Reviews can be difficult because you never know who is on the other end. However, if I were the franchise owner and read this review, I would have serious reservations regarding my new hire, Trinity. She was rude, condescending and wouldn’t even allow me to speak. Furthermore, when I became frustrated after she said that “corporate would never tell to you reach out to the physical location,” she then told me she was going to hang up on me.

I will completely admit that I am absolutely frustrated with the situation, to a point of tears at this point. I have stage IV melanoma, cannot use the gym, am not physically even in Tempe, AZ anymore, and I cannot get anyone to help me. This whole situation is unbelievable.

Rarely do I write reviews but this 100% warrants it. Trinity should immediately be terminated for cause for gross misconduct in the way she treated a member. As I mentioned, had she at least tried to take my name, and track down where the breakdown in communication is, then I would have had zero issues. But to call me a liar when I was only doing what corporate suggested, and to not CANCEL my membership when she has the power to do so is just absurd and honestly inhumane at this point. With my medical bills and health, every dollar counts, and I’ve now been charged for six months plus an annual membership fee for a service I’ve...

Recently I switched to Planet Fitness. I like my usual location but yesterday I tried the one at Southern and McClintock. Initially I thought the layout and equipment looked good but not even 5min into my warm up and the same staff member (Josh) that checked me in comes over and proceeds to tell me I'm not allowed to have my gym bag on the floor. (No gym bag at the gym..oookkkk). I explain I keep my towel, water, wrist and ankle weights along with my jumprope in it. He says I'm not allowed to bring outside gym equipment. I ask him if they provide jumprope, he said they do not. He used the word unfortunately about 40 times and I asked him why is this my first time hearing about this. Apparently they are very strict and the things I brought to WORKOUT are liabilities. I later watch him confiscate someone's water jug. Of all the gyms I've been to I have never been made to feel so uncomfortable. For a judge free zone I never felt more embarrassed. I can't actually focus on my workout because I feel the staff are starring and waiting for you to breathe a little too hard so they can power Trip on you. I started wondering am I at the gym or did I stumble into a candy shop... There's Tootsie rolls everywhere, my gym bag isn't allowed, I can't​ use ankle weights (REALLY?!?!!) and if you're water container doesn't fit the criteria and you're hydrating too properly they'll take it. If you ask me I've never been so deterred from working out so I did leave. I'll never return to this location, am I'm considering cancelling my membership. Very disappointed!!! I want to see in the contract where it states I can't wear ankle weights... Or how they are considered equipment?! Honestly if everyone there is that 'gym-timidated' by a jug of water they should stay home, 71% of the world is covered in water. But oh.. you might miss out on pizza Tuesday, this place is meant for overweight people to stay that way and just pat each other on the back and say it's okay.. Me too. Not the kind of support I'm looking for. Do better...

According to the timestamp on my app, I checked in at 22:35. I went into the restroom and applied the Nair on my legs and in between. I waited the duration of the time that it takes to remove the hair. I proceeded to get into shower and washed off my body. I went back into the dressing room and dried off my body put on the oil. A male worker stuck his head in to the locker room and said, "hello." I replied with a, "hello". He informed me that I needed to exit so he could go in there. I left my belongings in the dressing room. After putting some clothes on I went outside the locker room. The only male insight was the one at the front desk. I asked if he was the one that requested I exit the locker room. He informed me that it was his male co-worker and that they wanted me to exit because I had been in there too long. It was 23:00 when the boys demanded I exit the locker room. I didn't even get to Wash my face, brush my teeth or take a tan or lay in the basic massage chairs offered in this state. Now I'm going to have to go to a different location. The male at the front desk stated that his name is Angel. There were three males just standing around the front desk talking when I came in at 10:35 p.m. on Monday April 29th. In all my years of truck driving and going to different Planet Fitness locations across the entire country, I've never been treated like this. I told him that I had just went in there to take a shower and he said, "Oh you've been in there a minute. It's been too long!" I've never once in any planet fitness across the country. Been told that I could not complete a shower, brush my teeth and wash my face. I've never been told that I had a time limit. This is very appalling! As a truck driver, I rely on planet fitness for my hygiene needs. I definitely will not come back to this location ever! I can't believe that I drove all the way from Scottsdale to come here. That location closed at 10. That's the only reason, I drove all the way here, to just be...