My boyfriend placed an online order at 4:54pm, for a pickup at 5:05pm. He sat there for 20 minutes waiting for his order, and when he finally received his order at 5:25pm, the person who brought it to him (Sydney or Cidney, however you spell it) rolled her eyes and said “have a good night”. My boyfriend left and brought the sandwiches home. On our receipt it clearly said NO MAYO NO TOMATO, on one of them. The sandwich was saturated in mayo, had tomato’s on it, plus the food was cold because it had sat there so long (over 20 minutes). We returned to the store to get the sandwiches remade, and the same person (Sydney or cidney or however it’s spelled) literally threw a temper tantrum when called out on this. She took off her gloves and threw them down and walked away saying “she needed to breathe”.
This was unacceptable and weird behavior. Instead of taking responsibility this person acted like a child who was constructively criticized for poor performance, and threw a literal temper tantrum and walked away from the customer.
She claimed I cursed at her, I did not. I simply asked for my food to be remade properly, and not to have someone roll their eyes and give attitude when a simple request is asked. I’m
Do better man....
Read moreEvery major mistake I've made in my life, I haven't been holding a firehouse sub. Ever since realising this, I keep one on me every chance I get. I believe this would have worked had the food not been so alluring while simultaneously satisfying to the digestive system; as while one finds themself in such a circumstance, the sandwich WILL inevitably be consumed. You eat one burger from McDonald's, and you all the sudden have fatigue the rest of the day, but somehow no matter how many signals your body sends saying "were good down here" it can still take more, and while considering you get a half pound of meat on a large, this speaks 'volumes' to it's effects on your container. Everyday at firehouse is like Thanksgiving, except the turkey is sliced paper thin, never dry, and you don't have to lie to your third cousins grandma about the casserole being the best one there. My only regret is only being born with two thumbs to raise to this great establishment, and only five stars to give. Bless you firehouse subs. May you live on in glory as we come together in these dark times. May your sandwiches light our paths, and keep our...
Read moreThe place is very uninviting and dirty. A homeless, disheveled person sleeping outside with all of his stuff, dirty floors, filthy drink machine, filthy trash bins that hadn't been cleaned in a long time. I sat across from the drink machine and watched as another homeless person came in and filled no less than three thermoses with free soda and ice all the while putting his hands all over the ice dispenser. Then the homeless guy from outside the door came in and spent 20 minutes in the bathroom, and did the same. He was given a cup by one of the employees, filled it with soda and then went and grabbed a handful of cookies from the counter. Paid for nothing. It may seem nice to take care of the homeless but all it does is drive up the cost , absorbed by the paying customers. In addition, while the employee may think he's being kind he is really just stealing from his employer. Food was pretty good and the people were nice but I'll never go back. It also makes me not want to go to Firehouse anywhere because of the...
Read more