Geek Squad — Local services in Temple

I spoke with a couple of employees, so each time I went into the store, I had a different experience. So it really depends on who you get!

I made an appt through the website for a phone repair. (To be honest, I mentally and financially prepared myself to spend however much it took) . However, the first gentleman at the register spent a couple minutes looking through my phone and said that I still was eligible to sign up for something called apple care. He said apple care insurance would bring my cost way down to get my phone fixed and also have insurance on my phone for whenever I need ! I didn’t know this information before hand so I was very glad that he told us this great option for me to choose from! He saved me money, and appreciate him for being so resourceful !

So I purchased the insurance, and had to came back the next day because the insurance takes 24 hours to go through, but this time, I got a girl employee. She gave me an option of keeping my old device or leaving it with them. so I kept it. The next day, I received a message saying my phones ready for pickup. I go to pick it up, and get the manager. I told her I was there for a pickup, she asked for my old device, ( which the girl I was previously talking about gave me the option to keep my old phone or leave it with them and mind you, it it’s totally destroyed like there’s nothing you can do with it lol) so I explain to her that the previous lady told me to keep it so why do y’all need it if y’all gave me the option to keep it , plus when y’all texted me to pick up my phone why don’t y’all have a “ please be mindful to bring old device with you as well” or something?! It truly doesn’t make any sense because at the end of the day you still need the old device to overall complete the process. So why give the customer an option to keep it if it’s needed to complete the process? the manager said it was “ common sense” to know this ?! LOL. which it’s NOT when it’s your job to educate us on stuff we don’t know, manager needs an attitude adjustment and to stop speaking to her customers like she’s above everyone else just because she knows a little more stuff about them. She should be glad I didn’t catch her name and file a...

Absolutely terrible. I went in to get my phone fixed after the screen was completely smashed. They tell me they can fix it and I leave. Then, over the course of about 2 and a half weeks, they keep saying to come in on a certain day and it'll be ready, only for me to arrive and have them say itll be done another day. Happened probably 5 times. Then, when the phone is done, i go in to get it and the guy lets me take it for free? I get home and its terrible. you can see what i think is the glue on the top side? i turn it on and swipe a little and its really hard to swipe, i have to swipe just about the full length of the phone for it to actually swipe enough. The worst part was that it is glitching and making me click stuff i never touched!! i can set it down completely untouched and itll start pressing and sliding the screen around!! Its worst in the upper right, so when i go to text anyone it immediately starts calling them out of nowhere, and then i cant hang up!! Every ten minutes or so itll just stop working all together and i have to turn the phone back on and off for the screen to work. It also keeps flashing these gray lines every once in a while. I dont get frustrated easily but after an entire day of dealing with this, i tried to open my music app and listen to some music and it kept unpausing and replaying and i couldnt touch it at all. i was so fed up i started crying!! Incredibly bad service and repair, i assume i got it free because they knew. Gonna have to take it somewhere else. I'm just upset they wasted so...

My complaint isn’t so much on the store itself or the employees. It is more of a geek squad online/phone customer service issue. The nearest geek squad is about 45 miles from where I live and so I figured I’d call geek squad for an online quote and after no luck and constant reassurance from them to just drive to your nearest store and make an appointment & I would have all my questions answered. Well, after driving 45 miles to my nearest Best Buy and waiting in line, I was then told that I needed to send my laptop in and pay an additional $80 for shipping to send it. I would find out what the issue is and I would get a quote. Had I’d known all of this? I would have not driven 45 miles to my nearest Best Buy. I strongly believe that geek squad needs to add an online consultation and quote center so that people don’t waste their time driving 45 miles just to get offered no solution. A simple phone call Could have told me that I would need to pay $80 and ship it to the repair center. I am now two hours of my day wasted with absolutely no help. Also feel like yall should send me some gas money for this...