Lastovica Jewelers — Local services in Temple

I went her to get my wedding ring sized down. I’ll make this short as I can. The lady helped me and when I asked her could she test my diamond before I dropped it off she looked me in my eyes, leaned over the counter as she placed her hand on the glass and said honey this is a family business we have enough diamonds in here. We would never jeopardize our family business over your small diamond compared to what we have in here. I said well ma’am I have heard stories in the pass not about your business but others and I just wanted you to test it. She refuse to test my diamond and said they didn’t have a diamond tester. The man working in there said God forbid we drop it, we probably couldn’t find it and then laughed under his breath.

I still dropped my ring off to this company but I think at this point she was upset with me because I was told it would take up to 5weeks to do done.

In 5 weeks I came back and my ring hadn’t even been touched. A different lady who was polite said you have two people in front of your ring. I asked for my ring back and took my ring to Kay’s jewelry down the street.

Kay’s jewelry took multiple pictures of my ring before sending it off and even tested my diamond to mammals sure it was real and gave me a free value estimate. I had my ring back in 1week and a half.

I wanted to support a small business but in this case the lady got offended when I asked her to test my diamond. I was recommended to go here by a couple of people but I’m not sure if I was treated differently because of the color of my skin or my question. Either way my experience here was nothing close to...

Poor communication, treated like dirt, bad customer service.

This is my second and last visit here. I tried to buy an engagement ring and they wouldn't give you the time of day unless you are spending over 15K.

I went back 4 years later and tried to buy a bracelet. Had a nice conversation with the jeweler and picked out what I wanted. I called and ordered the bracelet two hours later. When I talked to the jeweler he said he would need payment upfront and when I ordered the bracelet they didn't take payment. I assumed the bracelet was ordered again.

Today was treated extremely rudely and made to believe its my fault you and your receptionist aren't on the same page. Its been six hours since she totaling up my purchase and still no call back.

I ordered online for 1/4 of what they would have changed and it will be here on mothers day. Skip these people and...

Walked in on December 7th, 11 AM to inquire about a polish for a family rings being passed down. Forgot simple details very quickly and was visibly stressed. After exchanging same information multiple times, jeweler asks to see my ring. First the wait was 5 days, then turns into 3 hours to satisfy my request for polishing. Price is fair but when I asked for a specific time to drop it off, jeweler loosely drops both rings as if they’re loose change and throws his hands in the air. The demeanor of this establishment is atrocious and I do not recommend first time buyer or people looking for information on jewelry to come here as there is a clear bias towards new comers. Customer service and hospitality is given 0 out of 5 and will not be returning with...