AT&T Store — Local services in The Dalles

DO YOURSELF A HUGE FAVOR AND GO GET SERVICE FROM T-MOBILE. THOSE PEOPLE ARE REALLY NICE. AVOID AT&T BECAUSE, READ ON:

Tried to pay off my phone in the store so I can pay down my credit cards for an upcoming possibility of a loan. In the store, the guy try to charge me for it, $830.39, rather than me $1.29 per month that I have been paid. He told me that I would have to pay off the full price the phone instead of the installment plan now, even though I was still going to keep my monthly plan to keep my phone turned on. I told him that he could then wait cuz I wasn't going to pay it off then since I I was only expecting to pay off about $100 rather than over $800

Spent hours over the next few days calling at&t, and every single solitary number that I got was an AI voice, which put me to another voice which put me to another voice which put me a loop which put me to another voice and I wasted several hours doing this.

Then I called the local office I was told they could take care of it if I came in, which I was unable to do that day but I went in today. Apparently either the first two men were in there, it's always a different staff in there because none of them like it, and instead I got a guy who didn't know what was going on so he brought it into a supervisor. They showed that I still owed $830 something or other yet I have a receipt showing that AT&T actually took it out of my account last week and I don't have any receipt saying it was ever paid back. So they think I still owe them $830 plus, and they expected me to pay it. They also said they can't do any billing or payoffs there in the office. That's what the manager told me! The manager! After somebody last week was ready to run my card right there on the screen in front of me. The right hand doesn't know what the left is doing in there. No wonder why they all hate it and have such a huge turnover!!!!

The manager kept telling me all I could do was to call those same numbers that I had just finished telling her it's been about 3 hours calling and getting absolutely nowhere she said oh you have to be patient I got through in 20 minutes. I said I've been there for 3 hours trying to do that and all I do is get stuck in the loop and put back in the same rotation of questions that puts me back to the next one back to the next one they're all ai and I never once got a human no matter what number I called, even though I called probably 10 different numbers. She disabled that's what you have to do and you have to learn to be patient. She proceeded to tell me it only took her 20 minutes to get through. That was the last straw for me.

AVOID THE DALLES AT&T LIKE THE PLAY. EVERY SINGLE SOLITARY TIME I HAVE EVER GONE IN THERE OVER THE LAST YEAR OF SERVICE WITH AT&T, LITERALLY EVERY SINGLE SOLITARY TIME, THERE HAS BEEN ANGRY CUSTOMERS GOING IN AND STAFF THAT COULD CARE LESS, DIFFERENT PEOPLE EVERY SINGLE SOLITARY TIME. WHAT DOES THAT TELL YOU ABOUT THE...

Where do I even start with this... Not sure why Natasha has these good reviews because she is far from the ideal employee. I went in to get a phone upgrade and mentioned to her that the ATT website keeps giving me an error when I try to trade my old phone in. The website states I can trade my old phone (with a cracked screen) for a $999 credit applied towards the new phone. She informs me that my phone is worth $17 and that is all ATT will give. I asked again, why does the website say there is a credit then? She began to get defensive and told me there's nothing she can do because that's a Samsung deal, and she can't apply any of that on her end. Also, if I buy a phone outside of the ATT store she wouldn't be able to help me set it up. Since my phone was broken and I needed something right away, I just went ahead and got the new phone. I told her I don't want insurance or anything extra. So, after spending about 2 hours on the phone with ATT customer service I have learned that she 1. Could have taken my old phone and applied the credit, 2. She added the insurance that I didn't want AND added something called Next Up that she never mentioned, which is another monthly charge, and 3. Was extremely rude and condescending with any question I had about this process. So after clearing things up with ATT customer service and removing the unwanted charges, I now am able to go drop off my phone at an ATT location (obviously not this one because I want it done right). But as if that isn't enough, Natasha decides to get into a fight with another customer as I am switching my phone over. Like I said, defensive, hostile, abrasive, whatever adjective you want to use, she is a terrible people person and lacks any interpersonal communication skills. Combine that with an obvious lack of knowledge for her own job and you have what we call in business... a liability. Not sure why ATT would keep her on, but that's their prerogative. If the guy who she fought with in the store is reading this, just know that I saw what happened and can objectively say that she is 100% at fault with how she handled that situation and led to it becoming escalated. My recommendation to anyone reading this is to choose a different store if you have to conduct...

Lied to us to try to make a sale. In November. We were told did not have our phones insured when actually we did. Went there to have a damaged phones either replaced or repaired. We were having issues getting on our ATT website to double check what we were being told but we're sure we had our devices insured. We were told we did not and they were unable to have the phone screens repaired and we were to have to purchase a new phone and pay off our damaged phone to do so. Things got heated so instead of arguing we decide to pay our phones off and left. We ended up on Gresham to Batteries Plus to have a screen replaced for the sum of 400 dollars and went to another shop to have the other replaced and ended up with another used phone as a spare got 250 dollars. We finally got on the customer portal and found we have had insurance since 2018 we have paid over 1000 dollars for insurance and have had no claims. A small claims court case will be filed this week if we don't get a result from store. We were told by ATT we needed to contact management at the store to attempt to...