Blissful Mattress — Local services in The Dalles

I've never had such a bad experience as purchasing furniture locally at this store. It started our on the plus side and went downhill fast. I don't usually post anything negative, but have worked many year in quality control and feel the employees did not have adequate training to be left in charge. The wrong bed was delivered and set up and a week later I will have to go through the delivery process again. The crew setting up the bed were very courteous, but did get the bed too close to the electrical outlet causing an unusual noise which thankfully was discovered by myself. It actually could have sparked and caused a fire. After all the issues I've had to deal with not sure I would recommend this store to friends or family. No real apology offered or even offered any kind of compensation for all the trouble. At this time when many people are out of work I truly didn't want to write a complaint but feel more training for the employees being left in charge should be considered. 8/05/2021 I feel compelled to amend my prior comments by reporting the beds were exchanged today in a timely manner. Chris and Wally very curteous as they were on the first delivery. The manager of the local store sent her apologies and a more than generous compensation. The validation of the errors and an apology was all I was hoping for. A pleasant surprise to have my experience matter enough to be generously...

PJ and Chris were so helpful and pleasant to work with. Been wanting to replace our old adjustable bed since like forever but we were the perpetual "lookers". Walked in to look and walked out with exactly what we were "looking' for. Saved a good bit over the quote we had from another store and we got more than we were hoping for at the same time. Definitely check out the sheets and pillows as well. Especially the full body pillow. They were great to deal with, friendly and well informed about their product. Also check out the hand made art on the walls which IS for sale and is crafted by a friend of the owner. If you see Chris or PJ tell them "the guy with the crib mattress" recommended them! 🤣...

We stopped by this location on a whim. We had time to kill and we were NOT in need of a mattress this year but wanted to look at the current cost for adjustable bases, so we would be prepared for next year or the following. Rachelle was very knowledgeable, helpful and fun to deal with so guess what we bought a mattress and new bases. She also threw in a mattress protector and two new pillows, so bonus. Delivery could have been that weekend but unforeseen circumstances happened but we got them all the next weekend. The delivery guys did a fantastic job, quick and efficient and even handled our stairs and old house issues to get everything all set up for us. I would highly recommend this...