Best Buy — Local services in Thornton Township

I just left the Best Buy in Homewood, IL and had one of the worst customer service experiences I have ever had.

I went to this Best Buy because it is the closest store to my home and I knew that they would have what I was looking for. When I got to the store, I found what I was looking for (All the President's Men and Christine, both on blu-ray) and checked to see if anywhere had either of them cheaper. I found that Amazon had All the President's Men for $9.67 while the store wanted $17.99. I checked to make sure that the item was "sold and shipped by Amazon" as I know that anything else would be a seller on the site.

I got to the register and was not greeted by a "hello" or anything from the cashier. I thought nothing of it really, as not everyone does that. He rang me up and I told him that I wanted to price match All the President's Men to Amazon. Without saying a word, he did some things on the screen (the register was a touch screen) and then said "Hold on" and walked away.

The cashier came back with a woman, who I am guessing is the manager on duty, but this was never told to me. She looked at the screen and then asked the cashier "Where is he price matching to?" The cashier said that he didn't know and the manager told him to find out. Keep in mind that nothing has been said to me this entire time. The cashier then asks and I have my phone ready with the page on Amazon showing the price. The manager then takes the phone out of my hand, which I was not happy about, and looks the page over. She then asks the cashier "Is he a prime member?" Before the cashier says anything, I say "I am." The manager then tells the cashier, (she has not said a word to me or even faced me.) "We don't match Amazon Prime." and then walks away. I stand there dumbfounded. I honestly did not know what to do.

After a minute, I decide that I am going to leave and ask the cashier what the manager's name is. The cashier says nothing. I look for a name tag on his shirt and he does not have one. He then gets a call over his walkie-talkie and talks into it. He then does something with the computer and tells me a total. It is not the total I am expecting (it is more) and I look at the screen. The manager had the cashier price somewhere else for $3 more than what I was trying to price match for. I ask him what is going on and he just looks at me, saying nothing. I then tell him that I do not want the items and he rolls his eyes. I leave really mad.

I have never been treated like this before. No one talked to me nor did they ever tell me what was going on. The cashier did not talk to me but he did look at me, while the manager didn't even face me nor did she talk to me. She "talked" through the cashier to get information she could have gotten herself if she had just talked to me.

Like I said, this is the closest Best Buy to my house and I shop there often. After today, I don't know if I am ever going to set foot in there again. I love going to Best Buy to be able to look at the merchandise I am buying before I buy it. I do not like ordering online. I may have to call it quits on Best Buy. This experience really soured me on going to them again. Also, the store lost out on money because they wouldn't price match. I walked out with no product and they got no money. If that is how that store wants to do business then I will...

On Sunday, May 25, 2025 my husband Carlton and I stopped in the Homewood store for the sole purpose of purchasing an ink cartridge for a printer. While we were in the store we decided to browse the two aisles of washing machines and dryers. We were not looking to purchase these machines at the time. To paint the picture, Carlton and I moved into our recently built home in 2022. We had not felt the need to immediately purchase a washer and dryer, since we had been accustomed to going to the laundromat for over 15 years. However, we knew that at some point we would eventually purchase a washer and dryer, for convenience.

While we were simply looking, to analyze which type of washer we would eventually buy, an employee named CATHERINE A. approached us to see if we needed any assistance. At first we told Catherine we were just looking. Without hesitation, Catherine simply stated she was available to answer any questions we might have. Well, not feeling as though Catherine was merely pushing for a sale, we decided to start asking questions about the features of one set of the GE washers and dryers. Catherine was so knowledgeable, kind, cheerful and patient. She was able to answer every question we had. Catherine did an outstanding job of not only explaining the features of the appliances, but also the benefits of the Memorial Day Sale. My husband and I became very intrigued by the offerings of the store. So much so that we wanted to know what everything would cost.

Upon request Catherine took the time to give us a complete mockup, to show us exactly what the purchase of the washer and dryer, necessary accessories, delivery and installation would cost. My husband and I felt it was too good of a deal to pass up. Therefore, Carlton applied for the store credit, and was approved. He wanted to take advantage of the 24 months no interest promotion. What was supposed to be a minor purchase for an ink cartridge turned into a $1700+ appliance purchase. The way Catherine extended Excellent Customer Service to us sealed the deal! We do not have any hint of buyers remorse, because we know Catherine was honest and transparent in her communication with us. I know this to be true, because after I left the Homewood Best Buy I actually researched some of the things Catherine told us. I also saw we purchased the items at a great price compared to other retailers for the exact same washer and dryer. I want Best Buy to know they have an outstanding employee in Catherine A, and she gives excellent customer service! If they were to roll the film footage, of our visit, they would see we were in the Homewood Best Buy from 1:54 pm - 3:02 pm. Most of that time was spent conversing with Catherine A, while we learned about the product and the sale, plus made the purchase. I would also like to add that Best Buy contracted with a very nice reputable delivery service. We had absolutely no issues with their delivery and...

Mighty Best buy refused to exchange a product I purchased based on a policy that does not exist. This is a simple story. I purchase a small speaker as a gift for my wife. I tried to return it to the same store. Everything seemed fine until the customer service representative noticed the serial number on the speaker did not match the serial number on the box. He claimed the store had a policy if the number did not match they would not take it back. I asked for a copy of the return policy and asked him to circle were the policy specifically said the serial numbers had to match. Guess what, as expected there is no language in the return policy that says anything about serial numbers matching. As a customer I can not explain to Mighty Best buy why they don't match, but I certainly feel accused of trying to pull something over on them.

According to the official printed copy of the Returns & Exchange Promise I needed to meet the following conditions to return the speaker.

Return it with 15 days. I purchased it on October 6 and today is the 8th. So I met this condition. That all connected devices have stored data removed. This speaker does not store any data so no problem.

I met the conditions as printed in their own policy. Except for the mysterious made up serial number not matching policy which do not exist.

The employee had the audacity to say the speaker could have come from a third company and I was trying to return it at the store and then says he was not saying I was being dishonest. Well he said quite a few things that all led back to the same result. He seemed to feel I was trying to return a non working speaker I had purchased somewhere else in the box I bought there for my wife. SERIOUSLY??? I told you guys a Bestbuy the truth. You refused my return on a claimed policy that is not printed nor is it in the information on your website.

So you screwed a customer out of 40 dollars. I hope you do something nice...