Starbucks — Restaurant in Thornton Township

I was treated very rudely at the Starbucks in Homewood on Halsted. I was attempting to purchase a medicine ball to help with the cold symptoms I've been experiencing today (I wore a mask). I looked forward to it after working late, only to be ignored by the worker cleaning the countertop close to the locked door. She didn't look up at all. Rude, not to simply make eye contact to say, "We're closed, sorry." I was treated like I was invisible (smh). I had just seen someone leave the drive thru window, so I thought maybe only the drive thru was open, so I tried it. The worker at the window looked at me rather bothered and gave me the "cut off at the neck" gesture, I guess to indicate they're closed,

I understand when it's closing time workers want to go home, I get it. But do you have to be rude and agitated that a customer is trying to purchase a product from your company. Do you wish customers stop trying to buy your product? I wasn't aware the store closed 30 minutes earlier than Mon-Fri hours, and due to the treatment I received from the TWO workers, I'll never forget it. Maybe I'll just make my own version of the medicine ball and forgo the Starbucks version. By the way, I arrived at 9:42 pm, and someone was in the drive thru being served when...

So I went into this Starbucks today on my Birthday and if I could give them 0 stars that would be way too much!! Cassie was on the register when I walked in and her demeanor was far from friendly! I came in to the store to inquire about my birthday reward and normally I do the drive thru and have had no problems, Ashley or this really sweet guy are usually on the window depending on the time and they are always both sweet and kind and make you want to come back. I walked in to the store in the rain with my one year old to inquire about my birthday reward and Cassie was just plain rude! Then to top it off my drink was made so disgusting syrup dripping all on the side of the cup! Presentation at starbucks and knowing that you are guaranteed to get a great cup of coffee every time I go, are the reasons I go to Starbucks! The lady that handed me my drink was also very rude and when I said something about the way the cup looked she threw another cup up under and said "here is that better" very sarcastically! I mean really!! Unfortunately I didn't get her name! But what a way to treat a customer especially on their Birthday!...

This place has gone downhill so bad. Everytime i come around yhe sane time in the evening i dont know if the manager over everyone has changed or hwat but this store is ridiculous when it comes to getting anything in the evening time weather you go in drive through or inside. Why are you so understaffed? Do you not know how to hire the right anount of people to get the job done? Why am i constantly waiting long times for a 2 drinks? The past few months have been hell and if there was another starbucks on my route to home i would go there instead and take my business else where. Their worlers wit there running around like their heads are chopped off trying to accomadate all the customers. I hope yhey get paid ebough for all the running around yhey have to do. Please do better before you lose more valuable customers. Get betetr management that staffs accordingly because im sick of waiting all day for my stuff. Other than that the customer...