Geek Squad — Local services in Thornton Township

Management overseeing training for the Geek Squad staff needs to provide one-on-one "extensive training" to the female employee that I encountered today at about 12:45 p.m.

While approaching the counter, I could immediately see negative energy in her facial expression. In working with the public using common sense, she would have greeted me as a customer in Best Buy to say, "Hello, how can I help you?" She didn't open her mouth, so I said hello and asked a question regarding my cell phone.

It's not always what you say, but how you say it. She said in a "nasty tone," We no longer provide that service anymore. I will never return to that store...

Had an issue with one of our phones, paid the 160$ for a replacement and when we received that phone there was many issues with it. Came to geek squad to see if they could help fix it and the woman wouldnt even look at the phone and just instantly wanted to charge us ANOTHER 160$!! Why am i paying monthly for their geek squad protection if they wont even help me!? Thank God for the man that talked to when we called the 1800 number, he thankfully is sending us another replacement FREE of charge. I dont think the people in the store know what...

This store’s customer service is horrible!!! I have called this location 5 times and still haven’t gotten my questions answered yet. I have been switched around to 5 different employees and no one was able to help me. I have decided to just return the products I brought from this store all together and take my business elsewhere. I will be closing my account with them as well. Now I understand why so many people are going to Amazon. Training is the key to Great...