Ashley Store — Local services in Tigard

We called several times trying to speak with someone about our missing sofa piece and were told a sales rep would call us back but no one ever did. After weeks of being given different stories, we finally went to the store in person. To our shock, we saw the exact display couch on the floor with the right side missing. Which was delivered to our home without our consent or any disclosure.

When we called to ask if what we received was the floor model, our calls were completely ignored. That’s why we came in, to get answers in person. Instead of taking accountability, the staff and manager became defensive and even threatened to call the police, claiming we were being aggressive when all we wanted was a resolution.

I felt extremely uncomfortable during the entire encounter. It genuinely felt discriminatory, as if we were being treated differently and threatened with the police simply to intimidate us. I will not tolerate being made to feel unsafe or targeted while trying to resolve an issue caused by the store’s own mistake.

Yes, the purchase was financed, but that’s still a valid form of payment. (at this point, I’m glad it was financed. I would never dare to give you my cash) It’s unacceptable to deliver a used, dirty display sofa to a paying customer and then refuse to own up to it. Even the police officer agreed that this situation was on the store, not us. Come take the couch and give us our money back. It’s crazy how fast you’ll come pick up a couch, but we’ll neglect a customer for weeks for getting their half of the couch.

This was the most unprofessional and uncomfortable experience I’ve ever had. Ashley Furniture Tigard clearly values commission over customer care. Once you leave the store, you’re ignored and left without support. I’ll never shop here again and I wouldn’t recommend anyone else does either.

I completely disagree with this response from Ashley Furniture. At no point did we use profanity or behave disrespectfully. We came into the store after weeks of unanswered calls and mixed information regarding our missing sofa piece. When we arrived, we calmly asked for an explanation about why we were delivered a display couch without our consent the exact same one we saw on your showroom floor.

This all started during Labor Day weekend when we came in for your sale. Your salesperson, Brandon, specifically told us that if we found the couch online anywhere you would price match it. Had I not been told that, we never would have purchased from this store. It seems like after we price-matched, some staff were upset about losing commission and tried to make up for it by giving us a display couch instead of a new one. Throughout the entire situation, we were repeatedly told, “You already got the couch for a good price, it doesn’t matter.” That statement alone shows how little accountability or customer care was shown.

Instead of addressing the problem professionally, we were told to quiet down, pushed toward the customer service desk, and hushed so other shoppers wouldn’t hear what happened clearly because they didn’t want to risk losing sales or commissions. We were then threatened with the police, which made us feel uncomfortable, targeted, and disrespected. We stood there waiting for them to arrive, unafraid, because we did nothing wrong.

The truth is simple: we were delivered a display item, misled for weeks, and treated unfairly when we asked for accountability. You’ve now chosen to pick up the couch and lose a sale of over $1,800 rather than fix the mistake that says more about your business practices than our behavior. Customers deserve honesty and respect, not...

update I am updating my initial review due to delivery issues. We purchased a bedroom set and couches from the store. The Sales Rep was wonderful very helpful. when the merchandise was delivered - it was delivered later than the expected delivery date, part of our couch was missing and weren’t told until the delivery driver told us (I’d like to add that I made multiple calls to Ashley regarding my delivery and weren’t told that parts were missing or damaged). They told us that seemed like someone caught it and order the missing part the night before). When we met the delivery drivers they showed us where the damage was on the bed frame looking at it you could tell the it was uneven, it was warped, and it was damaged which is attempted to be repaired it would be noticeable. We were told that the item would be replaced and a technician wouldn’t need to be sent out because it is not something that can be repaired. We submitted a ticket that same day for the replacement and didn’t hear back for a week and a half. I gave them a call and didn’t hear back about the repair or the delivery of the remaining part of the couch. Called last week and was told the couch would be delivered set that up but no update on the replacement of the bed. Once I got the update they told me they would send out a technician because their tech was backed up they just scheduled us for one. We called today and they told us they aren’t going to replace the damaged piece that they need to have the tech take a look and maybe they would replace it - keep in mind we were told multiple times they would just replace the piece. The manager at Ashley wasn’t helpful and fixing the issue and just requesting a replacement when we sent them and the repair team along with the delivery drivers pictures showing the damage of the bed and we were told they would be replacing it.

Went here looking for new furniture for our new place, Jamal was our sales representative - he was very helpful and knowledgeable on what we’re...

They lie on delivery dates.

I’ve had the worst experience with this Ashley Furniture location. I moved into my new home in August and went in to purchase a bed frame. The sales associate, Cesar, convinced me to buy the most expensive option, assuring me it would have the fastest delivery time. Unfortunately, that couldn’t have been further from the truth.

It’s been over a month, and when the bed finally arrived, it was missing a crucial piece. I had to wait even longer for the replacement part, which didn’t arrive until last week — and still, no one has scheduled my delivery. Every step of this process has been a complete hassle.

To make matters worse, I’m pregnant and have been sleeping on the floor this whole time while just trying to get the bed frame I paid for. The lack of communication and support from this store has been beyond disappointing

Sarah was also not helpful and extremely rude.

[reply to below comment]

The first customer service representative I spoke with told me that the delivery was scheduled for Thursday. Whether or not you personally reached out to me, the delivery should have already been arranged as promised.

What I failed to mention in my initial review is that when I considered canceling, your team informed me there would be a 20% cancellation fee. I found that unreasonable, as the delay was caused by your company not by any change of mind on my part.

Sarah, thank you for responding to my review. However, my comments reflect the overall experience I’ve had with your store. The new delivery date has now been set for next week over a month later than the originally promised delivery in...