Brighton — Local services in Tigard

Disappointed in the service at this store. I was told that I would be contacted about a special order and I received no call, message or otherwise. I made it clear that I had limited time and needed to know quickly if the item was available to be ordered. When I went back to the store to return the item and let them know to not to worry about the order they apologized which was nice but was disappointing. The next evening I received a phone call apologizing and stating they tried to call and my VM was full, which is not possible. So now I’m even more irritated that an excuse/lie was made. No missed calls from the store and no text which is actually how I was originally told I would be contacted. Oh well, things happen but thought it was worth...

The customer service at Brighton Collectibles in Washington Square is outstanding! The product is the best. After searching for many years for just the right purse, I found it in my Brighton purse. I sent it in after 1 year for a free cleaning, and it came back looking brand new! And, when I couldn't get up to the store to pick it up, they kindly shipped it to me free of charge! The staff at Washington Square elevates customer service to a whole new level. I didn't want to be without my purse for the time it would take to clean, so I bought...

I brought a Brighton organizer in to be fixed after speaking with a sales associate on the phone. Upon arriving I was told not only would they not fix it because it was past the warranty but they wouldn't even fix it if I paid. If they are not going to back up their product why would anyone pay so much for a bag. I pay for the customer service , which was not present here. I will never purchase another Brighton bag. My money will go where the customer service is. So...