Pottery Barn — Local services in Tigard

I was really excited to after 12 years, order a new dining room set. Although the store did everything to make our buying experience pleasant; the delivery company (third party) screwed up the entire thing. They not only were calling a wrong number to schedule delivery, but they didn't even attempt to contact the store and notify them of the inability to reach us. Only after me hunting down my order was it found out that the delivery company was calling the wrong area code even though it was written down correctly on their paperwork. After waiting 4 weeks for delivery, I contacted Pottery Barn and was told by a website employee that her notes specified the items were returned as they were unable to deliver. I contacted the store and spoke to management who took the matter over from there. The next day I received a call from the delivery manager stating they would deliver the next day between 1-3 PM. No show!!!!! At 4:00 PM I contacted the store and the store contacted the delivery company only to tell us that although our name was on the delivery roster, the furniture didn't make the truck. WHAT! And if that was not bad enough, the next possible delivery day is 4 days later. Although we are promised a delivery charge credit, I don't feel that the qualify of customer care by the delivery company is up to par. Pottery Barn doesn't sell cheap furniture and having a delivery company not be held accountable for their inability to follow through, I feel that there should have been A). more compensation for our trouble and B). we should have been moved to the FRONT of the delivery roster. Pottery Barn unfortunately has lost our future business as the bedroom furniture and living room items will be ordered through a different furniture store. If you do NOT purchase your items for direct purchase from the store or in store pickup, I highly recommend you do NOT opt for delivery. Purchase from a store that delivers their own product. Although I love Pottery Barn and their store employees and management went out of their way to help us, the "final fix" was...

My review is not specific to this location, but to Pottery Barn as a company in general. My husband just finished what has now collectively been almost six hours of his time dealing with customer service about a bed we tried to order. I can't explain the entire nightmare - it would take too long - but the bottom line is that we've been charged for shipping on an order that was cancelled TWO MONTHS ago. There were four calls to confirm that cancellation and multiple people ensured we wouldn't be charged. But still, our credit cared was charged over $700 for the item itself and $149 in shipping - all weeks after the cancellation. After several calls and huge frustration, the charge for the item - which, again, we cancelled over two months ago - was returned, but they refuse to return the shipping costs. They say it's out of their hands. Really? You have no control over your own policies? It's the worst customer service we've ever encountered. Guillermo should be fired. Saying you're sorry but your hands are tied is ridiculous - this company has basically stolen money from us. We will never buy anything from Pottery Barn or any of it's family companies again - Williams Sonoma, West Elm, Mark and Graham, Rejuvenation - we're done. Shameful, shameful corporate behavior. We've been robbed not just of $150 but of the time an aggravation...

My wife and I decided to stop by right before the big snow storm hit later that night. When I went there the staff was friendly. The woman who helped me mentioned that it would benefit their store if I went home and made a call to order from their store because my son was getting cranky. I went home and decided to do so. I finished the call and I got a call back because they wanted to make sure the address was right, which they had it wrong. Lucky I thought that a correction was made. I looked up the info that was e-mailed to me and they didn't honor the price online they said they would so they charged me a significant amount more (charged me for shipping when it was free and an extra $20 surcharge). I called the problem in and got a refund. Today is the day, about 5 days later when I'm supposed to get our several pieces of furniture we ordered.... and it turns out the shipper was never given an apt number. Not only did the woman screw up our address once, but twice and charged us about $100 more for it. I never should have ordered through their store and should have ordered online which would have COMPLETELY eliminated all of this frustration and continuing disappointment. Our package is supposed to be rescheduled for tomorrow and I'm really hoping that the four pieces of furniture come...