Best Buy — Local services in Toledo

If I could give negative stars I would.

The customer service at this store is absolutely atrocious I would reccomend buying elsewhere. I went online and logged into my best buy account and I purchased a 32" Insignia smart television set at a very cheap price and set up in store pickup for the next day. So after waiting about 25 minutes or so in line to pickup my order I give the associate my account information and they pull up my order. The associate then tells me I am not authorized to pickup my order. I then ask, why ? She proceeds to tell me that the purchaser was my wife that she needs to pick it up, I laughed and said you are joking right ? No response. I then proceed to pull up not only my best buy account via Google, but also provided the purchase email and the pickup email to prove that I placed the order. Not only that I also pulled up the authorized persons for pickup through my account settings on their website, low and behold I am the only person listed as authorized to pick up on my account. Literally the only thing attached to my wife's name was the credit card it was purchased on. They still refuse to give me my television. I ask for a manager and the store manager literally gives me the same spiel, I once again provide all the information I provided to the associate, the manager apologizes and refuses to give me the product. So at this point I'm like fine refund me my purchase, the manager proceeds to refund me for a television that for some reason I'm not allowed to pick up but im allowed to say I don't want it give me my money back. This has been the worst customer service I have ever experienced at any store and after years of loyal patronage to Best Buy I will never return there again for any reason. update Today 12/29 I recieve an email claiming I picked up the television they refused to give me on 12/28 that I had asked to be refunded. So I return to the store to ask why, after explaining the situation from 12/28 to another associate, they then tell me that they had to show the item as picked up to issue a refund. So I asked for a receipt to confirm this and they told me they were unable to provide that. Another associate walks up and asks me to explain the situation again so I do, this person decides to get extremely snippy and quite frankly down right rude with me claiming I'm confused and I don't know what I'm talking about. At this point I'm like you know what just give me corporates phone number and he proceeded to give me the 1-888-bestbuy number I said that isn't corporate. He argues with me about that then threatens to kick me out of the store. Mind you I was calm and I didn't get loud. So I left the store. By the way Don't bother calling that number to file a complaint it falls on deaf ears, Best Buy doesn't care about you as a customer or thier atrocious customer service they provide. They will not resolve your issue and will basically tell you oh well. This was at Best Buy store # 243, thier associates are rude and very condescending. do...

This was the worst of the worst experiences I have EVER had in a retail store. I'm not one to right a bad review but my experience is more than deserving. I purchased a new Mac Book Air from a woman with an Australian accent back in August. She was very polite and professional. She informed me if I bought the laptop and put it on a Best Buy Visa I could get either A) 10% cash back in rewards dollars (2 weeks after purchase to make sure I didn't try to return the MacBook and still receive said rewards dollars) or B) 0% interest for 12 months. I ended up applying for the card and picking promotion A, 10% cash back on my purchase which was $850.00. Basic Math tells me 10% of 850 is 85 in rewards points. Great Deal (in my mind). Apparently not! So I go to check on my points card a few weeks later and I only had $42 in points, which is 5% reward dollars if you're wondering. So I go to the Best Buy store on Monroe and walk over to speak to someone in customer service they tell me "There is nothing we can do here." They reprint me a receipt from my purchase date write a corporate number for me to call and get it worked out that way because they can't help in anyway shape or form. So I call this number and the lady is throwing all of these insane things at me not listening to me so I can explain its supposed to be 10% not 5% and she was saying I was never signed up for this promo by the sales associate. Even though I explained my sales associate at the store told me I was getting it because this was the promotion I picked. I walk back over to customer service at the Best Buy store and their coward manager Jess (short young woman with dark brown hair in a ponytail) lets this lovely young man John talk me through my problem and you could tell he was stressed and I tried to make sure he knew I wasn't mad at him just the fact that I was upset with the lack of accountability from Best Buy/Corporate. The least Jess the "manager" could have done was come explain to me why all of this was happening to me and why I wasn't going to receive my points. I thought that was a very pathetic act as a manager of a store who is representing the company. I have been a loyal Best Buy customer and I have spent A LOT of money in your store. I expect my problems to be taken care of because you failed to correctly fix the issue the first...

I made an over the phone purchase and picked up at an other BestBuy Location. The other location provided me the wrong item and I didn't know until I went to have the item installed. I went to return at this location and was immediately met with horrible customer service. Apparently, the return policy is 15 days at Best Buy, but I was not informed when I made the purchase, nor did my receipt list this information. Instead there was vague information about the holiday return policy, that seemed to apply to "activatable" products, etc. I asked to speak with a manager, who tried to explain this, but was rather rude and incredulous about the whole interaction. She provided me with a store credit (which is not what I was interested in) and when I tried to share some feedback on the policy as well as my experience receiving the wrong item and no information about the 15 day return policy (although she had asserted that I was aware of the policy via the receipt that in fact did not contain the 15-day policy), her responses were "well the vast majority of our customers think it makes sense/understand", "I don't know what you want me to do", "This is why I don't like to make exception returns", etc. Just generally dismissive, argumentative, unprofessional, and went on to make statements to try and take shots at me that were truly unnecessary and unacceptable from a "manager" or anyone at any time. Her attitude was horrendous and Best Buy should be ashamed. I'm not sure why this decline in customer service and professionalism seems to be so widely accepted, but I will not be returning to Best Buy. It's just as easy to order from Amazon or another vendor with a standard, clear 30-day return policy and BASIC customer...