Kroger — Local services in Tomball

This location has r improved recently.

Kroger's system still doesn't have prices at the register match prices marked on the shelf. So, I have to take pictures of the signs as I shop. A lot of items don't show a price, and using the item scanner can solve that problem. It's in the middle of the seafood/meat section, so be ready to have your cart in the way.

I noticed this location has a lot of closeout items which are usually snack foods that are past their "best buy" date. This is different from the items they discount that are meeting their expiration date which is marked with a manager's special tag. This location also has a lot of manager's specials.

I don't have a problem with close out items except recently the close out items have been past the best buy date by 4-8 months. What I'm curious about is why those items weren't on close out 4-8 months ago as soon as they past their date. Those items were full price the week before, but suddenly they are 8 months old and on closeout. Were people buying old food at full price last week? Are Kroger warehouses distributing old food to their stores to mark as close out so they don't lose money?

I asked an employee what closeout meant and was told that the item wouldn't be sold in the store anymore but there was nothing wrong with it. Apparently that employee had never had a chip past the best buy date.

Anyways, not going to give this store a bad rating because of problems that seem to be with Kroger's chain. The location has improved with customer service and...

I have been a very good customer at the Kroger in Tomball for over eight years. I have spent at least 40,000 or more there in the last eight years. There have been things that have happened over that time period. Plus when I have been in there shopping I have heard their employees complaining about this store numerous times, not good for a customer to hear. I had ordered my groceries online, I waited over 40 minutes to pick my order up. Apparently Management did not let the nice lady who works with the Clicklist, know that someone did not show up for work. So that threw her way behind, I understood that. Then I get home and discovered that I was overcharged 16.74 for six peaches. My kind husband took the receipt and the peaches and spoke with the Manager, no apologies for being way over charged and having to wait 40 minutes for my order. Then we were only given 11.00 credit not the 16.00. Plus when you order online, very slow, you can't always order what is in the store, very frustrating. Plus the many times they have one checker and a long line. They have now lost a very good customer, I will start shopping at HEB. They only get a one star rating, but should be...

Please fix your checkout situation. It’s a no-win and I’m about to be forced not to shop here anymore. I shop during the week in the evenings after work. You have one actual human at best checking people out so most people go to self check out. You don’t leave any space for people to place their own bags so we’re forced to put them on the floor. Then you have to hit “skip bagging” after every single thing which slows things down so much. But then you can only do that 10 times before the computer needs approval from a worker. It is SUCH A PAIN and you don’t have enough real checkers so there’s no choice but to deal with this mess. Tonight I balanced my bags on the racks that take up all the space and it was awkward. The employee keeping watch told me I’d be better off putting them on the floor. Ya…total disconnect between your employees and what customers are dealing with. And lucky me I’m healthy enough to handle it but loading your checked groceries in bags on the floor has got to be hard for some of your customers. DO BETTER or go down by the hand of HEB!! It’s so ridiculous how anti-customer your setup is. Look at your reviews…is anyone listening? Does...