Starbucks — Restaurant in Torrington

Normally come to this Starbucks and it's great; however, today was not one of those days. Made my order. Buy one, get one free except not and only one free drink per person. Starbucks did not advertise this but whatever. Make my order for 3 drinks and used my points but guy didn't charge me so I thought that was weird but whatever. Then I go to pick up drinks and there's only two. 2 guys on tonight were already having trouble keeping up with orders and looking through recipe book to figure out basic drinks. I tell guy making drinks about the mistake. Cashier rings me up for third drink but it's the more expensive drink. I tell cashier I was to be rung up for childs drink I ordered not the two same priced drinks I had points and the bogo drink. I end up just walking out. My child was acting up at this point and I didn't want...

I asked for my drink in a reusable cup (from Starbucks) which Starbucks is advertising they are now doing. I also did this earlier this week with my own cup in this same store. It was contactless for them but they still said they could do it without touching my cup. The barista today told me it wasn’t allowed. When I questioned him and said I had had it done here before he was very rude and said his manager hadn’t told him. He said he would do it anyway but he had already been rude and standoffish so I declined. Terrible customer service here today, but in the past it has been great. Hope it was a one time deal. Even if he told me nicely he couldn’t do it I would have been satisfied...

Waited 25 minutes for two regular coffees. Only one barista working and 5 people in line ahead of me. Only went to Starbucks because I had a gift card...seriously do not understand the cultish love for average coffee. For someone who enjoys coffee, there's better, but most are ordering extra large sugar drinks with flavor besides coffee. Should...