Brogan Cadillac of Totowa — Local services in Totowa

(Updated) I appreciate that salesman Joseph has been continuously following up. He let me meet a particular person who knows most everything about car on 8/14. This specialist looked at the problem on my car and said this was the light reflection issue that I guessed and he said that GM will probably need to develop software someday and release an update.

However, he said there was not any solution now and he would look into the solutions.

I hope they continue to watch for possible updates that can resolve this issue soon.

I purchased a new 2025 XT4 (White Pearl color) 3 weeks ago in daylight. Since then, I’ve noticed that the backup camera appears very dark when the vehicle is in reverse, especially at night or in low-light environments. This makes it difficult to see parking lines and surroundings clearly.

During my first visit to the service center on 7/26, I was advised to adjust the display brightness settings. I tried that at night, but it did not resolve the issue. I contacted the salesman again and I could contact the service manager. Making an appointment, I visited the service center a second time on 8/2, but unfortunately, the issue still hasn’t been resolved although I also shared both video and photo evidence of the problem via email and text before visiting.

When doing some research online, I found that similar issues may occur with white or light-colored vehicles due to glare or light reflection affecting the camera image. I also explained to them that this could be related in my case as well. I covered the lower part of the camera lens with black clothes for a while in order to block my XT4 white bumper from entering the camera’s field of view. Covering lens helps reduce the reflection from the bright bumper, which affects the camera’s exposure settings, and can improve the clarity of the rear view. I shared the photos via email and text.

When I visited again on 8/2, I was told that testing couldn’t be done properly during the day because the screen appears bright in daylight. However, the issue only occurs in dark environments, making it difficult to evaluate during daytime hours. Since the service center only operates during the day, I think a different plan should have been considered from the start. I was hoping to show the issue in a dark setting, but that wasn’t possible. They mentioned there’s no dark area available at the service center.

To be honest, I’m quite disappointed that the issue remains unresolved despite taking time out of my weekend to visit the service center. I had expected a clearer explanation or at least some progress toward a solution by now.

It has been another week, and I still haven’t received any updates on this issue yet.

This is a safety concern, and I’m hoping for a timely resolution.

(I came across cases on the Cadillac Owners Forum website where other owner experienced the same issue with...

Purchased my Cadillac ESV few years ago here. Great sales people and managers. Andy my rep was excellent from day one. The excellent experience changes when you visit their service department. The door protected fender started to un glue in few months of purchase and bought it back under warranty to fix it. They tried to blame me for it but it literally showed sign of damages but the glue that was used to hold it together giving up.

Fast forward 2 years today. Went for a 2nd oil change. The kids that takes in the car was acting very shady making eye contacts with me. Being they were young I didn’t make a big fuss about it since I looked like crap coming out of gym to the dealership. Thought they were just talking crap about me the way I looked. After waiting 2 and half hour for a simple oil change I noticed a paint chipped off my driver door. Im one of those guys who owns a-lot of cars and barely drive them. I take care of my cars like they are my babies. These guys without consulting their employees tried to say the scratches were there prior to me coming there. This is where I was extremely pissed off. I asked Cris the service rep and he tried to show me a yellow paper stating where the scratches were when they checked in the car. I didn’t even know of this yellow paper. If it exists why not have customers sign to acknowledge the scratch prior to takin in the car? The old white guy in the back and the old Spanish dude both immediately tried to blame me saying it was there prior. They immediately tried to point to the shady yellow papers showing a pen mark indicating previous marks. A paper they don’t make customers aware of or sign. I get it accidents happen but the way you tried to prevent it by blaming a customer who spent over $100,000 for a car is ridiculous. What made me upset is that you all thought I was a minority and treated me like one. This place is a joke. I was told to bring back the car on Monday so they can fix it and get me a loaner. What should have been a simple hour long oil change ended up being a long 2 and half hour oil change with a chipped paint on my driver door and loss of work on Monday. Will update once this matter is solved

Update: 7/14/25

They fixed the chip with a crappy quality paint which took over 10 days. Didn’t wash the car at all and left a sign saying DO NOT WASH. There was white stuff all over the car from body shop. They only act nice when they sell. Stay away from...

The lease of my LYRIQ was pleasant n with lots of colors n options to choose from. I didn’t get a lot of info on how to deal with the electronics n software n am still learning after 14 months of ownership.apparently Cadillac still has generated an on line video tour of the LYRIQ. Post delivery customer service is a horse of a different color. Poor at best n whatever the problem it’s probably my fault. Case : I went to get inspection n rotate tires. Easy inspection but lug locks on tires n no key anywhere in the car. No advanced head up from dealer. 1 st told there was universal key. Then told there wasn’t . Dealer made appointment to have locks removed at a local gm dealer. They didn’t have a key either. They were ordering a new set of locks which I had to pay for . I complained to original dealer who required a copy of invoice n hasn’t gotten back to me in at least 3 weeks, re. Reimbursement for the lug nut locks. When new locks came in , I went to local Gm dealer to put locks on . They didn’t have time to tear them off the wheels but ordered a set of universal keys . Apparently that does exist . Wait another week n go back when universal comes in. They don’t fit my car . Mechanic then checked old gm universal keys in stock n removed locks n put on new locks . I was told to rotate tires I would have to pay a separate charge for that or go to a Cadillac dealer n they would do it for free. In the meantime, I have been in touch with Cadillac Lyriq Concierge service for weeks now n no results re reimbursement for the new wheel locks n key. If you think this entire scenario shows a lack of customer service by the original dealer , Cadillac Division n ultimately GM, I would agree. I don’t think I will ever renew my connection to any of the above participants in this charade which is considered concierge level customer service. I hope this will help you make a more informed decision about what electric vehicle to buy n who to buy it from. Ps- love my Lyriq even if it constantly having software bumps n burps ie- gps navigation going crazy. Tried calling concierge service at 10 pm but was on hold to speak to someone for 25+ minutes. One of many...