POP! Party Supply - Let’s Go Buffalo! — Local services in Town of Amherst

I purchased a $50 birthday yard sign from this business a week ago, but due to bad weather, I was unable to use it. When I went to return the item, I was shocked to be told that the store does not accept returns or even exchanges. This policy was apparently written on the receipt—something I only received after the purchase.

When I asked why they don’t allow returns, the employee couldn’t provide a reason. I find this to be an unacceptable and unprofessional way to do business. In my experience, every store at least offers exchanges or store credit for unused items in new condition.

I will never shop at this business again and plan to file a formal complaint with the Better Business Bureau. Customers deserve transparency and fair return policies—not surprises...

I have made several purchases since POP! Party opened in Amherst last year and never had any issues with the products. The team they have does a great job making sure that you have everything you need, and will help get things if there is something they don't. Also, their balloon designs are some of the best out there.

To that 1 person that wrote a review saying the return policy isn't clear, it's printed on the receipt and posted at every register.

They're a great addition to Amherst and much better than Party City ever was...

This place is a gem! They have a huge selection of balloons and so many fun, custom-made items, it’s a one-stop shop for any celebration. The staff is friendly, helpful, and really go above and beyond to make sure you get exactly what you need. I also love that it’s locally owned and operated, supporting small businesses like this one feels great, especially when they deliver such outstanding service and creativity. Highly recommend for all your...