The Home Depot — Local services in Town of Babylon

I sat and designed a kitchen with J... n the Deer Park Home Depot. He gave me an estimate and I informed him I would think about it as it was rather pricey, and it was for a second kitchen. A few days later I returned to HD and informed J I wanted to proceed with the order, however I wanted to separate the order and pick up the cabinets from the store. He immediately informed me 1. (first lie) I COULDN NOT break up my order and 2. (2nd lie) I can not have my cabinets sent to the store I would have to pay the $350 delivery charge doe curbside delivery.

When I questioned this he informed me this was HOME DEPOT’s POLICY. So I told him forget it. I already knew he was being untruthful because if I had only ordered 1 cabinet without doing a design, which I have done in the past they would have had it delivered to the store. Obviously, while HD does not give their employees commission I do believe they get incentives and rewards of some kind for selling cabinets. I also asked the customer service desk at the DP HD one lady said well what did J said while the guy behind her was saying yes they can be delivered to the store.

I left the store went to the Copiague HD and was informed absolutely you can break up your order and absolutely you can save the $350 and have the cabinets picked up. I placed the order and actually saved some extra money because J had given me all of these upgrades without even asking me if I wanted them, which I did not. Kudos to Kim Lee at the Copiague HD for being honest!

Anyway as you see some HD representatives just like...

BEYOND DISAPPOINTED with the kitchen cabinets guy Joe! He messed up a few times (which cost me over $1000), but yesterday was absolutely unbelievable experience. We ordered Kraftmaid cabinets with ALL the updates, like organizers, electric trash, etc. Our original order had cabinets with glass doors. From the very 1st moment the cabinets had glass doors. So, I needed to change the size of the cabinets. ONLY the size. What was delivered were the regular wood door cabinets. When I spoke to Joe yesterday, he said I should have told him I want glass cabinets in the updated order. Never in my mind it occurred to me he would change the doors, I mean we were working on this kitchen for a couple of weeks, going over every detail. And here I am, stuck with wrong cabinets when I just wanted to change the size!!! Also my rollouts did not come for the stove base. Joe's answer was: "well, you were trying to save money , so we didn't order them." As I said, we went over every detail, and I had every update possible (the kitchen bumped up $4000). How would I left the whole cabinet blank? Again he tried to blame it on me! SO UNPROFESSIONAL!!!! What happened to customer is always right? All I wanted to hear was,ok we are sorry and we will fix it. Not that it was because I messed up. To spend 12.5k on the kitchen and then having to argue about the wrong stuff. This is so UNPROFESSIONAL. I have never had a problem with Home Depot, but this is unacceptable. Now, the holidays are coming and I don't...

THIS WAS THE WORST EXPERIENCE EVER.......ordered a skid of top soil and set delivery for 4-6 ( of which i paid an additional charge ) on saturday evening. so i waited and waited and by 630 saturday i called the store. a woman got on the phone and found out this order was sent out to bayshore and she had to contact them. she told me the order was not even picked up at all. she then called the driver and she explained they were extremely busy and the order could be delivered by 930 that night...yes 930. so reluctantly i agreed and she said she would credit my card for the delivery charges. so i told her thats a bit late but OK. so 930 comes and goes and by 10 pm i just assume they will deliver the next day.......GUESS AGAIN. they delivered at 1230 in the morning. huge truck with a forklift on the back and you hear the forklift BEEP....BEEP...BEEP as it unloads the truck. by now all my neighbors are peering out of their windows and 1 neighbor has an infant and the neighbor next to me has a 12 yr old of which everyone was woken up. this has to be the craziest experience i have ever had with home depot. i have called customer service and i was put on hold for over 30 mins.....called back and no one answered. called corporate and they tried to call the store manager and im still waiting. im in business so i get things happen but this one blows me away and is not...