Tempur-Pedic Flagship Store — Local services in Town of Brookfield

My husband and I were able to make an appointment to shop for a new mattress. Let me start by saying that we had visited two other stores, and the Tempurpedic store was by far so much cleaner. There were masks available and the staff was wearing masks and they had hand sanitizer available. The biggest thing was that they had protectors that were put down for us for the pillows and the mattress. Neither of the other stores had any of these. Cassandra even put on a pair of gloves. Cassandra took the time to explain everything and asked us questions that we never would have thought of. The one that was hit me was "how would you LIKE to sleep?" Well after shoulder surgery for me and my husband and his back pain I have not been able to sleep on my side for YEARS and never thought that a PILLOW would make such a difference. We had no interest in the bed base that raises but after more information it is not what I expected and the instant pain relief that my husband had was just one word AMAZING. I was really not looking forward to this after what we have been through as it has been 6 months that we have put this off. We did not feel pressured and the time and care that was put into helping us is something that I wish came with all big purchases. Cassandra was great and we really are looking forward to being able to sleep how we WANT to for the first...

Renae and Jackie do an excellent job of playing team tag to protect their owner. After the sale, be prepared for a horrible customer experience as you wait weeks before being contacted (via an unrecognizable text with a link that gives you 2 optional days (out 1 or 2 weeks further). After choosing a day to take off work be prepared for the automated message that tells you you will get a text the day prior to that day with a 4 hour window. Be prepared to not receive a text until 2pm that prior day to delivery that says your 4 hour window is actually not in the daytime. Be prepared to have no way to efficiently contact anyone at the delivery company or anyone at Tempurpedic beyond the people who sold it to you, who also have no ability to contact anyone. Be prepared to spend 1-2 hours trying to reach someone, and when you do, to find that the good nights sleep you need, is needed even more from the hassles of spending top dollar for a bed that you can’t be effectively be delivered. Tempurpedic may have technologically advanced beds, but they certainly don’t know how to treat a customer. That high price you pay is for poor service and treatment. ...

Jackie was so helpful in assisting my wife and I find our perfect mattress! Not only was she knowledgeable and informative about Tempur products, but she was so accommodating to our family. We have 3 kids and she was so kind to get the young ones setup with crayons and coloring books, and the older setup with a comfy bed so that we could fully try out all the various beds. She was was not pushy nor short and wanted to ensure we took the time to find the perfect fit. I would highly recommend this store and Jackie to select your next mattress, you won’t regret it. Thank you Jackie! We also really appreciated your parting gifts to our young...