Kendra Scott — Local services in Town of Brookfield

If you have been to Kendra Scott, you know that they have GORGEOUS jewelry. I have never been disappointed with what I have gotten from there. About a year ago, I had purchased a necklace from them, that I wore quite frequently. Within that year, it started to tarnish. I tried to clean it, but it still looked pretty sad. I brought the necklace in to see what I could do to salvage it. Cathy and Lyla were so helpful and kind. Because I had the receipt, they replaced the whole necklace for free. I now have my beautiful necklace back, and will try and take better care of it. THANK YOU CATHY & LYLA for making my bare neck look much better, and thank you for being so AMAZING!! I already thought highly of Kendra Scott store, but now Kendra Scott will get all my jewelry business. They are simply the best - best jewelry and the nicest people...

Went into this location with my Fiancé. 4 people working and 1 customer checking out as we got there. NOT ONE PERSON WORKING THERE SAID A WORD TO US. I decided on what I wanted to purchase so I went up to the counter. A girl from the back walked up and said are you ready to checkout? I said how could I be, no one of you has talked to us and she LAUGHED! I looked at the other people working there and 2 others had smirks on their faces. I checked out and as I left she went back to another girl and I saw them laughing through the window. I am in disbelief and cannot believe how rudely we were treated here! 4 people working and not 1 can say hello?! WE WERE THE ONLY ONES IN THERE! I have purchased many items and love them they are great quality. This is the only location in my area, so it makes me sad that I never want to return here...

In the past I've had nothing but good things to say, everyone there is usually so helpful but this week my boyfriend went in to return a ring he had gotten for me because the style just didn't fit my finger quite right. The girl at the counter was the same girl who had helped him before and when he brought it in the first thing she asked him was if "things between you guys didn't work out". There were multiple other customers in the store and everyone was shocked that she would even ask him something as invasive as that. His personal life relationship details are not her her business. I thought it was very unprofessional, disrespectful, and it made him feel terrible. She processed the return after with no problems but made him feel absolutely terrible in the process and now he doesn't want to go back to the...