sweetgreen - Healthy Salads, Bowls and Plates — Restaurant in Town of Brookfield

I have grown very disappointed with Sweet Greens. Today was yet another example of a bad experience. I walked in and waited for almost 5 minutes before someone acknowledged me, letting me know someone would be with me shortly. There was only one person already having her order processed in front of me.

The person behind me, who was apparently a regular was warmly greated and her order was rushed so that she received hers before me. She was warmly greeted.

I asked for my order to be applied to my rewards and was told because I did not have my phone with me this cannot be done. Every other restaurant I know of can do this by inputting your phone number.

I then asked for a gift card, at first intending to buy a few for my staff. The person helping me was very new and had to ask for help where at first, I was told they didn't have any more cards, but then ended up finding one I could purchase. I asked for my gift card receipt and was told it would be on the same receipt of my food. That is not the norm when receiving a gift card. I should be able to have a separate receipt for my recipient so that they are assured of its value. The gift card was put in a sleeve that was dirty from good as the person helping did not remove his gloves.

Now onto the food...I ordered the Hot Honey Chicken. When I finally got home to eat it, I found it was loaded with the quinoa but had only 3 chucks of chicken in it. Overall the taste was exceptionaly but for $14.45 I would expect more meat.

I've also been dissapointed to find there is no easy way to order gift cards. It would be nice to be able to order these online.

One last disspointment is that if you ever try to call the store directly you do not get to speak to a person. They put you through an automated system.

The food is great and I love that it's healthy but they need to improve their service and overall customer experience. At this point I can't honestly say I will be back.

I forgot to mention that the last big order I placed for a team meeting with my staff was packed very poorly. Sauce and food was leaking all over the very large bag. That and some of the sauces were not even placed in the individual orders making it very difficult to know what sauce went...

Today, me and my friend went to Sweetgreen and were extremely disappointed with the service. The employee serving us was named Thadd or Thaad or something. The entire time, he seemed under the influence of something as he would take uncomfortably long pauses while making our food and would space out for periods of time when we talked to him. He spoke quietly and would make comments and faces that seemed very passive aggressive and fake. He got both of our orders wrong completely and when I corrected him about putting on something I didn’t ask for, he looked angry and paused for a good minute before continuing with our order. He never asked my friend or me how much dressing we wanted or if we wanted it on the side or not and proceeded to drench both of our salads with the wrong dressings to the point where there were puddles of liquid at the bottom of the bowls. He looked like he was forgetting what to put in the bowls or he was trying to remember but he ended up putting the wrong things anyway. My salad was wrong and I ate it because it was 14 dollars but it was overpowered by the amount of dressing and my friend didn’t eat hers at all because it was completely wrong and both were sloppily made. During the payment process, he seemed over it and shoved us our food passive aggressively. Right before we left, he asked my friend “I need to know what your name is” in a very unfriendly way and then when she told him her name he said rudely “it’s a pleasure to meet you.” We were extremely uncomfortable at that point and decided to leave instead of dining in and overall we were shocked at the...

I've tried this place a few times, it's been a little hit and miss for me because some of the items are seasonal or limited time, and those are usually the items I enjoy but then they disappear after a while lol Overall my experiences here have been pretty positive. I like that there are a lot of contrasting flavors in one bowl, it's always like fireworks going off in your mouth just a bunch of flavor explosions. And the flavors are always deep rich and satisfying. I ordered a modified salmon bowl, I added mushrooms and sweet potatoes. The bowl I was given looks like a work of art! They are beautifully assembled. I appreciate these being customizable and that there are a lot of add-ins to choose from. The pieces of salmon are a lot bigger then the ones over at fresh fin. And you get more in your bowl for the price compared to fresh fin. However, freshfin did have the better tasting piece of salmon, it was more tender and juicy. Sweetgreen salmon is a little bit more dryer and fishy tasting. The salmon might be hit-and-miss depending on the day and the cook. I would have to try it a few more times before determining if they can get their salmon to taste the way that fresh fin makes them. Based on price and selection of add-ins, sweetgreen is the...