All Pet LI: Grooming and Boarding — Local services in Town of Brookhaven

I took my golden retriever to All Pet for the first time on Monday. We asked for a bath and full body trim. When the owner asked if we want her to cut his long hair on his rear, we said to leave it and give it a small trim.

When we picked him up, I asked her how my dog did, and she said “he did fine” and basically pushed us out. We felt she was rude the entire time.

It wasn’t until we got home that we realized his entire rear fur was GONE, and one half of his behind was buzzed down to his skin. He also had a patch of fur buzzed off to his skin behind only ONE ear.

I called to ask her what happened, and she told me that my dog was moving around during his cut but says she “didn’t touch any of his behind fur”, was incredibly rude on the phone, told me to find a new groomer and hung up on me. She took off about 8 inches for reference.

Stay far away from this place.

I am posting before and after photos...

I was very upset with the way my little pups haircut came out. I asked for a short hair cut, and she came back to me with a uneven shave that looks redicilous. I see the owner in previous responses uses the excuse that some dogs are hard to groom. Fortunately my puppy is very easy and has been groomed numerous times before with another groomer without issue. I was also not asked if I liked the haircut or even spoken to besides being told the price I owe. I was also concerned if she was even washed because she didn't have that clean smell, and to be frank it has never taken 1 hour to get her groomed which is how long it was by the time I walked in the door to get her. I am very disappointed and don't know why I paid 50$ for the service, if they let you pay credit I would be have disputed the charge already. I would not recommend...

Very poor communication. I made an appointment online and it was not accepted until the day after the requested day and time. Made another appointment, my son went to drop him off and he was sent away because he was not in a carrier. I've been there before and never needed one, and it says nothing about needing one on the website. Called her twice...no response. Made another appointment (you can only request appointments online) knowing now that I need a carrier, okay great. She declined my appointment. Without ever calling me, maybe say, hey remember a carrier this time. Just declines the appointment. Extremely...