AT&T Store — Local services in Town of Brookhaven

I recently visited an AT&T store in my area to explore their mobile phone plans and upgrade my device. Overall, my experience was positive, and I found the store to be a convenient and reliable place to fulfill my telecommunication needs. The customer service at the AT&T store was commendable. The staff members were friendly, approachable, and demonstrated good product knowledge. They patiently answered my questions, provided detailed explanations about various plans, and helped me compare different devices based on my requirements. I appreciated their assistance in finding a suitable plan that fit my budget and usage patterns. The store had a pleasant and well-organized atmosphere. The layout allowed me to browse the available devices and accessories easily. The interactive displays and demo units were particularly helpful in evaluating the features and functionality of different smartphones. One aspect that impressed me was the network coverage and service provided by AT&T. I had heard positive things about their network, and I was pleased to find that it lived up to its reputation in my area. I experienced strong and reliable signal strength, and call quality was consistently clear. The data speeds were also satisfactory, allowing me to browse the internet and stream media without...

I have been an AT&T customer for 25+ years and my experience with Mary at the AT&T store in Patchogue was so odd that I am leaving this review. I ordered an item online, and the Patchogue store came up as a location near me that I could pick my purchase up from. So I place the order on Friday evening to pick up on Saturday. Saturday morning, I received a call from Mary from the AT&T store in Patchogue, and she states “there is a problem processing your order because you placed the order after hours, so I canceled it, have no worries you can come into the store and purchase the item”. I proceed to hang up with her and place the order again and pay for it again to also be picked up at the same store. Ten minutes pass and I receive an email, that I have successfully cancelled my order, of which I did not. I call the store only to learn that there was never a problem processing the first order and the co-worker stated that she did not understand why Mary cancelled either of the orders. Needless to say, I feel like some sort of scam took place with Mary, and I am waiting to receive a refund from both of these...

I've been to this store several time's now and I only go because it is on Main Street and close to my home. I've been an AT&T Customer for 6 years now and very seldom have to visit a store. I recently had an issue with my Samsung Note and after working with some very helpful tech support personal at AT&T by phone they advised I go to the store and pick up a new sim card to see if the issue could be resolved. They noted my account and said I would not be charged.

I headed to the AT&T on Main Street and the first thing the employee told me was that they were not "technically" an AT&T store but a re-seller (Which I get) and that they would have to charge me for my sim card. I understand that this is a 3rd party but if they would have simply helped me I would have made this my store and made my purchases through them - these are very low value items and even lower wholesale. It's just bad business relations.

While the employee was polite he suggested I drive 15 miles in a storm to another store - I just went down the street to another cell phone place and they gave me the card.

I just...