Jardín Kitchen & Cocktails — Restaurant in Town of Brookhaven

Took the family (5, plus 4 year old grand daughter) for brunch on Sunday 5th. we had 11:15 reservations. we were sat immediately (they only have 1 place to sit a party that big). we ordered and that is when it all started. a DJ set up about 15 feet away and played music that was way too loud. it should have been a nice background music, however it way loud enough that we had to raise our voices to speak to each other. Our food took 50 minutes to come out!. I order pancakes and unfortunately, they came out burnt. It looked like they tried to put the least burnt on top so I wouldn't see, but I flipped each one over and they were darker and darker as I got to the last one. I had to send them back (which I hate to do) I also ordered the avocado toast. I must say it was very good, however, all I got was a thin spread of avocado. I would think for $13 or $14 iIwould get a nice pile of avocado on the toast. the potatoes that goes with the meals were diced and roasted sweet potatoes and regular potatoes (not homefries as they say in the menu) we couldn't eat the regular ones since they were undercooked and hard. the sweet potato ones were fine. I waited about 15 more minutes for the pancakes to come out. finally I had to tell the waitress that I didn't want them anymore. well not 2 minutes later someone else brought over the pancakes. at this point I told her to cancel them, but she just left them on the table and said they would take them off the bill. I cant say much about the other meals besides my wife's omelette also looked over cooked (the eggs were a brownish color from over cooking, not the yellow color you expect). the others enjoyed their meals. the waitress was apologetic and kept saying sorry for the long wait. It wasn't her fault and I told her that. I still left her a 20% tip. No manager ever came by to tell us what was going on. maybe they were short staffed or something else, but it would have been nice for a person of authority to stop by to explain about the service. All in all it took 2 hours to come in, order and eat. My wife and i go out to eat at least 3 times a week and from my experience we will not be...

UPDATE: Gave this place on more try today. Never again. Had me waiting ridiculously long for a wellness shot. No sense of hussle. They stand around and talk. I walked out without even getting my order. I am so upset to not get to enjoy this place I was excited for. Absolutely no customer service here at all.

Unfortunately I am so disappointed. I stood at the register for 15 minutes with everyone coming by from behind the counter and just looking at me, no one even addressed me…not even saying “we’ll be right with you.” I was being blatantly ignored by five staff members who came by multiple times and just looked at me blankly and went about their business. I watched someone sit at the bar counter waiting 20 minutes for a coffee. I know this is a new business and that they’ll naturally need time to work out kinks…

We were huge fans of Nole and were extremely excited for a healthy food restaurant to be back at this spot. I took my husband here for his birthday lunch. 2 smoothies and 2 bowls came to almost $60, which I wouldn’t mind paying at all if the customer service (and food) were better. We were at a table to stay and they brought the bowls in a to go bag and forgot about the smoothies. I asked for no corn in my bowl, which was on my receipt, but my bowl had corn in it. The portions are small for what you are paying for. Again, I don’t mind paying higher prices but I would like to feel full after.

The ambiance is really pretty, hopefully the staff can improve their systems to make it a more enjoyable and relaxing experience. We are Patchogue Village locals and really wanted to love it here. We are very relaxed customers who are not usually complainers. The smoothies were good once we finally got them, I guess I just had higher expectations than what...

Just threw a bridal party here. I spent weeks speaking with Andrea in which it was stated there would be privacy given to us from the public. As stated he mentioned there would be a divider and also showed us a video from a previous party. He mentioned it’s provided by the cafe. When we brought it to his attention during the bridal shower, he said it was a miscommunication on our end…little does he know the whole convo was recorded. We were aware there would be no alcohol served. Instead of informing our guest, when asking for drinks, they took all alcohol orders without communities it with those in charge of the bridal shower. Food came out at 12 when the party ends at 1, yet it was only the starter. 12:10 the main courses came out, when ordering the main course I had allowed the waitress to know of a food allergy I had, in which she could not even simply understand what was mentioned and we had to continue to explain as its life threatening. 12:50 came and came was finally starting to be served, finished being served at 12:56.. 4 minutes prior to the end of our event. We had the public walking through our private event for most the event until we had to ask the employees to please lock the door. Nothing was set up as mentioned either. Workers were not here at time given by Andrea either for us to arrive at. Less than 24 hours in advance we were called to let us know one of our main dishes were not going to be an option to chose a second one, very unprofessional. Very disappointed in this whole situation and when brought to Andrea’s attention, it was excuse after excuse. No fault taken but plenty of blame given. Everything was absolutely recorded, I would not suggest throwing...