Upstate University Medicine — Local services in Town of Camillus

This place is a joke. They refuse to let me change to my married name for two years almost. They want documents I’ve never had ANY place ask for. It was easier to change my name through all government agencies than this fly by night doctors office. The only reason I stay is doctor Torpey is the best doctor you can find. The nursing staff is a joke. They had one nurse for doctor Torpey that was amazing but she left and now the office is worse off. I’ve had an appointment cancelled TWICE with no call just an email. I’m having serious medical issues that require testing not just an emergency visit and I can’t even get them to take it seriously. If I could give this place negative stars I would. I called it a joke and that doesn’t even cover it. They keep trying to pass me off to any of the doctors and I won’t be seen by any of their incompetent staff. All of their secretaries I’ve had to deal with have always been rude and act like they run the show yet they won’t let you talk to a manager. I’ve never even seen one there to handle my issues. Every time I have to go in there it’s a headache and they force my daughter with Down syndrome and autism with breathing problems to wear a huge adult mask that’s too big and she struggles to breath the entire time. I beyond...

Checked online on their website and on my insurance website to see if they were accepting new patients and they were so I called to schedule an appointment. The woman who answered the phone said they weren't accepting new patients. I said ok and explained to them that I understand but wanted them to know that I got the information from two sources that were incorrect. This woman then started rudely demanding that it's my responsibility to go online and fix the issue through my insurance and their website. When i told her that it wasn't my responsibility and that I was only informing her so that she's aware, she started straight up arguing with me and cutting me off mid sentence to the point where I just hung up the phone because I felt my time was being wasted and being belittled wasn't what I signed up for. I'm not sorry, but it is certainly not my responsibility to fix your issues. Your receptionist was completely rude and the unprofessionalism that was displayed was astonishing and uncalled for. Arguing with someone over the phone who's providing you information is just telling of how well anyone in that office will listen to you about other things. Don't call this place, don't come here. They will be...

Worst office ever I only stayed because I have been with Dr Torpey for years. Now he has left and I have been trying to get my medical records sent to his new office I started trying in October I have sent the form 3 times now today I have sent it a 4th time. Apparently they do not want to send my records now my prescriptions have run out and technically I have no Doctor since Dr Torpey has none of my records. This place is the worst I have ever dealt...