Hi, I'm writing out of concern for the staff at the Camillus location not honoring the requirements for service animals per the Americans with Disabilities Act. Earlier today, I and my fiancee were turned away from the restaurant for entering with her service dog. He is a task trained dog to assist her with her disability. The hostess, upon conferring with the (presumed) manager, requested paperwork from them as proof of him being a service animal. This paperwork does not exist and is not required to be presented per the ADA. Service animals are not even required to wear a vest while working (which the service animal did have on), and most likely if someone presents a "certificate," it is from an illegitimate registry that scams people for something they don't need. People who try to bring their untrained pets into inappropriate places do this. Staff are allowed to inquire about two things only when assessing a service animal entering the facility:

1. Is this animal a service animal to assist a person with a disability, and
2. What service does it provide? They may NOT ask for proof, a demonstration of the tasks, or identification of the person with the disability. Even when such a legitimate service animal is permitted inside, if it is presenting an active threat or disruption to other people, you are within your rights to ask them to leave. However, you are not within your rights to refuse entry due to lack of paperwork. The behavior of the staff today has caused the loss of us as customers because we no longer feel comfortable visiting this facilities. I hope this advice helps to provide education to your staff to prevent any additional instances of this situation.

Cheers, Zach