My family and I came in for dinner after a movie. We have tried the noodle house in north Syracuse it’s one our faves and this location was our first time. When it came down to seating we were sat right next to the door (last resort seating) when there were other tables available it w when there were guests coming in and out basically elbow to elbow with us it’s not the first choice seating especially when they were other tables available.The service wasn’t great although they were nice but not conscious at all we were certainly not the audience they were catering to clearly. My husband accidentally spilled his water we told the server it took quite a few minutes for her to get napkins because she was waiting to seat another party which honestly they could’ve waited two minutes (we were seated next to the bar too and it’s not that far of a walk) while that happened another server was trying to place our food on a wet table totally oblivious to the fact it was a wet table also did not refill our glasses. It was not busy it was usual dinner crowd and they had more than enough hands to clean tables and provide the best service and also reading the room meaning it takes more the customer service to please read the room. As a former server of 15 years I know when a table isn’t happy even if they tell different because of being polite, make the conscious effort it’s not just eating out it’s an experience and it wasn’t a great one for us. Now the food wasn’t great the pho we could tell they cut corners and usually traditionally they don’t put all those sprouts or basil in the broth it’s on the side because we’re family from Southeast Asia it was definitely not what we were expecting at all. Would we come back no not recommend this location if you want Vietnamese food go to the noodle house in north Syracuse or new century on the north side.