Appliance Parts & Sales of Westchester — Local services in Town of Eastchester

UNETHICAL BUSINESS PRACTICES Workman came to “diagnose” the problem for a 95.00 non refundable fee which was clearly explained and agreed to by us. Upon completion of the assessment, the workman explained that he could repair it for about 800-900 dollars or we could buy a new built-in Thermador refrigerator for $12,000. We opted for repair. Two visits later and no repair success, the senior technician said that it’s not fixable and Christina the owner will ”likely” reimburse us for the cost of the unsuccessful repair. Many months later and multiple email requests mostly unanswered by the owner, Christina Mucci, there was a 400.00 reimbursement given of our 1000 dollar payment. So 600.00 dollars later, we now have to buy a new refrigerator! There are a lot of honorable appliance vendors out there, this one is not one of them. By the way, they have several names to the business: Appliance parts and sales of Westchester or 5th...

Exceptional service! I had an issue with my refrigerator and was unsure what to do. They were kind enough to offer suggestions over the phone that could save me money by fixing it myself, even if it meant losing out on business. When I eventually decided it’s best to just have their repairman come and take a look himself, he came earlier than expected, fixed the issue within 5 minutes, and didn’t even charge me any labor fees (just the initial travel and consultation fees that they told me about from the start). They even called me the next day to check and see if my fridge was giving any more problems. They were extremely kind and helpful. The next time I have any issues with my appliances, I know...

Was disappointed with the service. After waiting a week for my service call, the tech was unable to diagnose the problem with my dryer and left. When I called to explain that the dyer wasn't fixed I was told that I needed to wait another week for the same tech. Needless to say a week later and the same tech came and left without fixing the dyer. When I called to complain, they made it seem like it was a "very complicated" issue and could I wait another week for the specialist. The specialist (very nice guy) came and told me to buy a new dryer. I wasted a month and 100.00 on a...