Twin Jewelers — Local services in Town of Eastchester

Not for watch repairs whatsoever. I really try not to post negative reviews, especially about a small business, but I could not stay silent and let someone else make the same mistake I made. While this is an excellent jewelry store, it is not a place you should send any watches for repair. The ladies at the front are extremely kind and helpful, however their watchmaker is not professional it seems. I brought in a simple Swatch that needed a new crystal. After one and a half months of asking for updates I finally got it back. A few things I noticed and I attached photos for some reference. The crystal was smaller and ruins the watch. The bezel was glued so poorly, please photos of how sloppy and uneven it is. When I was first called to pick it up I noticed the bezel was upside down. Now the watch is a chronograph and any watchmaker should find it extremely easy to accurately place the bezel as the 60 is always at the 12 hour mark. The 60 on the tachymeter bezel was at the 7 hour mark. Now any serious watchmaker should find that extremely easy in my opinion. I got the watch back again and I noticed that again the 60 is not accurately placed. It is slightly off the 12 hour mark, photo is attached. I noticed this when I picked it up, but I decided just to take my watch and say thank you as I was afraid of any more damage that the watchmaker might cause. This is a really sentimental watch to me, and I am very disappointed that I trusted them twice with it and it was done incorrectly, and I will have to take it to a proper watchmaker to repair this and it was time and money wasted. Extremely frustrated, angry and disappointed. Do not take a watch you care about here. UPDATE: I just took the watch to two other watchmakers, and once they saw the work, both said that they could not fix it ultimately deeming the watch no longer fixable because of the glue. So again, if you have a meaningful watch, that is important to you and has sentimental value I strongly recommend you stay away.

Update 4/9. Fifth watch maker I’ve went to. Watch is not fixable whatsoever after the amount...

I took my brand new engagement ring here to see if they had something they could put on to have the ring fit a little bit more snug on my finger. I was looking for something non abrasive so when the lady returned my ring to me I realized she had put a metal clasp on it. I asked her if it would scratch my ring and she assured me it wouldn't, backing it up with her "19 years of experience". Low and behold there are 2 very noticeable scratches on my ring where the clasps were.

Thank you, Twin Jeweler's for lying to me just to make a quick...

Fantastic place. My fiance went to them for my engagement ring upon the recommendation from a family member. It is absolutely beautiful and the craftsmanship is better then jewelers we went to in the city. My fiance says they were very helpful throughout the whole process, including working around his schedule so he could surprise me. I love the ring! Would...