Westchester Electrolux Vacuum Shop — Local services in Town of Eastchester

HORRIBLE SERVICE! If I could give them less than a 1 star I would. I brought in my Electrolux vacuum to have the handle repaired and I figured they could also CHANGE the filter while being serviced. What a HUGE mistake!! After a week of not hearing back from them I called them and the first employee had no clue which vacuum I was talking about, he then proceeded to call another employee on another phone and put him on speaker so I can hear him. After I explained what the issue was with my vacuum they proceeded to tell me it would cost close to $400!! Then they ASSUMED I had a cleaning lady and blamed her for not cleaning my filter and because the Electrolux was an expensive brand the cost to replace filter was costly as well. When I told them it was too costly and how much to fix the handle, they said it would be $195 and both men began talking in a different language that I didn't understand and feel that was very rude. When I said that it was too much money and will just pick up my vacuum they then said they would give me a SENIOR CITIZEN discount (by the way I'm not even close to retiring) and would charge me $95 and continued talking in another language. I don't believe there are any fixed prices. They seem to kinda make up prices as they go along and see who pays what. These two men were just rude and clearly not customer friendly. Once I picked up my vacuum I still had to pay the $25 service fee, and ended up having to pay it in cash or else I would have to pay an $8 credit card fee! UNBELIEVABLE! If you can, go...

INCOMPETENT! BEWARE! I would give them zero stars, but can't make a post without a minimum of one star. They LOST our Dyson vacuum which we left in their custody to be repaired. They are never at their shop which they incredulously leave unlocked. They told me initially what it would cost to repair the vacuum, and then subsequently increased it AFTER I dropped it off. They were never available at the store during normal business hours for me to pick up my vacuum cleaner. And, to add insult to injury, they LOST our vacuum. Not even an apology or offer of compensation. Considering legal action.

Regarding your response, you are a LIAR. I called for my vacuum, and you said it was not ready because you needed more time to repair it (of course, you also used that as an opportunity to try to upcharge me). I NEVER said that I wasn't going to pay for it. I said that I would pay the originally agreed upon price. I didn't need to be shaken down by you. BTW, my wife waited over an hour for that vacuum in your store. The receptionist, Patricia, could not find it, although she did try to pawn off a filthy vacuum on her that...

Extremely rude male with an accent who answered the phone. Very poor customer service. I tried to call a few times with a question about repairing my vacuum, the phone kept ringing, after the third attempt I was placed on hold but then got disconnected. I received a phone call back from rude male asking “hello who is this, you called 5 times what do you want” Who calls a customer back like that with that kind of temper??? I replied and asked who is this you called me. He replied that he was electrolux. I said If this is the vacuum repair shop then yes I have a question about my vacuum; he then went on to reply back very agitated and asked what I needed. At that point I was fed up with his attitude, I’ve been calm the entire time, I informed Him that I will not be giving him my business. You should not have a hot tempered employee working for you, because of this man’s poor behavior he lost my business. Learn some respect. (Doesn’t...