Kazoo II — Local services in Town of Ellicottville

I have been going here for many years. We frequent trips in the area for skiing in the winter and festivals, mountain biking and weekend getaways in the summer. We made going to Kazoo apart of our trips. Our daughters would love going into the store and picking out a stuffed animal each trip. Unfortunately, in the last 3 years this gift shop has seriously lacked in both friendly customer service and the stuffed animals we shop for. The clerks seem irritated whenever a question or even a discussion is brought up. Once a salesperson reprimanded my daughter because she thought she was touching too many stuffed animals, I would understand if my daughter was messing up their displays but she was just touching their fur to see which one she liked best ! Another time, we went in ( not knowing they were soon closing) we had picked out our stuffed animals and when we went to buy them the clerk told us she had already counted the money and wasn’t accepting any more purchases! If that was the case, they should’ve told us they were closing the register and to make our purchase! My daughter was very upset as she didn’t understand why she couldn’t get her stuffed animal she chose. The lady didn’t even seem sorry. Instead she just waved her hand at us to leave! The register shouldn’t be counted until the final customer has left! Recently, we went to find out that they barely even had any of the stuffed animals we come in for. We asked a sales lady if thee were no longer selling them and she said “this is what we have” and then went in some employee door. No other explanation. If they do so well with selling the stuffed animals they should consider bringing in a different popular brand as well. We used to love going here but lately it’s just been a let down with the rude demeanor of the clerks and little stock. It’s...

I've been here multiple times during every season of the year. Not once has an associate asked me if I needed any help. Recently went in, saw a piece of jewelry I wanted, tried finding someone to unlock the case and no one could be found (there was maybe 2 other people in the store, if that). Very frustrating.

Update: I've tried giving this shop multiple chances but today was the last straw. I went to the counter to cashout and handed my card over, the woman said I needed to enter my pin and I asked to just run it as credit and her response was "well when you run it as credit it costs us more". Are you kidding me? Who would ever say that to a customer especially when your prices are well over retail markup. This woman has never been kind to me any time I shop here and today was the final nail...

We went on Saturday morning, March 9th. The store itself is OK. It was the owner who was the problem. I don’t expect people to be overly nice to me but she was as impersonable as you can get! No hi or how are you? We asked her a couple questions, she strained to give us a one word answer. We bought a bunch of stuff. No: have a nice day. Just a...