Monroe St. Brick & Brew — Restaurant in Town of Ellicottville

Mediocre pizza and by far the worst customer service I've ever experienced in my life. The girl that typically runs the counter has a terrible attitude by default. We've ordered pickup from here 3 times and that has been the default. It's one of the few pizza places around, so that's the only reason we've come back. This time though apparently they were busy, because when I called the same girl picked up with the same attitude and I was asked / told to be put on "hold". I use quotes there, because they didn't put me on hold they just left the phone off the hook. I heard them help several customers at the counter and after about 10 min they just hung up the phone. Frustrated, I called back a second time where a man answered the phone and did the same... he immediately put me on "hold" after saying "please hold" and left the phone off the hook. Again, after about 10 min of hearing them help other customers at the counter they hung up the phone again without saying anything. Fed up, I called a third time just to tell them how horrible their customer service was, the same guy answered and asked how he could help me. I told him about the 2 other times I called, was put on hold, and then hung up on. His response was exactly "Ok... what can I do for you?". I told him that I just wanted to call to them they were losing a customer because of their horrible customer service. Instead of even trying anything to rectify the situation, he immediately just hung up the phone. So I went down the street to Tops to grab a couple frozen pizzas, because it's the same or even better quality and I don't have to deal with the shitty attitude. No wonder this place is going out of business. Good riddance. Let's put a better pizza place in...

The Monroe Street Brick & Brew does not disappoint. The atmosphere is inviting. The pizza is delicious and the service is great. We stopped by on our way home from mountain biking and our waiter was Cameron. He was very friendly and gave us excellent service. I asked him about the Hawaiian pizza and decided to give it a try. We always get pepperoni and traditional pizza.The food was amazing. We had a pepperoni and red onion pizza and we also had the Brick Hawaiian. It was amazing! Outstanding flavor with a balsamic glaze that was delicious. Then Frank came out and introduced himself to us. He asked how our food was and he was super friendly. We exchanged conversation about pizza and that we were pizza connoisseurs. Frank was inviting and he was appreciative of our business. We have dined in and we have also ordered carry out. We do not live in town. Our visit last night was perfect and I wanted to make sure that I mentioned it. Thank you for making us a couple of delicious pizzas and for a great experience. The Hawaiian will always be included with our regular pepperoni pizza order! Per the sign inside if you go in as strangers You will leave as...

We've done takeout here and the pizza was great... Not sure what happened in our dine-in visit. The waitress wasn't the friendliest and then she took an order for an entire table without writing anything down and guess what happened?!? Items were wrong, but we chose not to complain. We wanted to look past that.

The pizza was very good and served hot out the oven. But the salads and bread sticks were a major disappointment. The salad literally consisted of less than a handful of lettuce and hardly anything else. After you indulged in the top two pieces of bread sticks, the others were just plain bread.

The only beverages available were water and beer. Great for the party goers but not so great for families. The sad part is we drove a half hour to this place because we wanted something different... Honestly, I could've gotten better where we live. Thanks, but we'll take our family across the street next time when...