Spectrum Store — Local services in Town of Fond du Lac

These guys are a bunch of con artists. I was moving and needed to cancel my internet service. I disconnected my modem on the 4th of July, and called to cancel on the 6th after looking around for a while over several busy days for how to cancel online and finally realizing that it was impossible. Apparently, they make their "services" only cancellable by phone, usually with long wait times and conveniently dropped calls. So I get it cancelled, and figure out a few weeks later that I have a new bill for $80. I contacted customer service to find that since I didn't cancel it before the start of the new cycle on 7/5, I get charged the full amount, despite not having used a single kilobit of data (since my modem was unhooked prior to the new cycle). They won't prorate the charge based on data used or days into the cycle, just told me that the charges are valid and that I need to pay for a service that was purposefully too difficult to cancel and entirely unused during the period they are requesting payment for. I got upset (understandably so?) and got a little "unprofessional" with them, and told them I'd be leaving this feedback. Hopefully, y'all will have another choice of provider and keep yourselves from this headache...

It’s hit or miss with how the customer service is. The guy I worked with last year was great, very personable and knowledgeable. The guy I worked with a few days ago? Couldn’t answer basic questions like what will my bill be after switching phones and even got lost in the back room while finding the new phone (he admitted this). He seemed like he didn’t want to be there and my attempts to make small talk while we waited for the system was met with short disinterested answers. Guess everyone has their day, but this guy did the bare minimum to help. I was surprised he didn’t make a point to let me know that iPhones have switched to a different type of charger. I’ve had one in the past, but had no idea it needed a different charger.

I’m still shocked that they give you no discounts for having mobile and internet together. You’d think that would be a big reason to switch to Spectrum, but I guess not. The staff can’t really answer billing questions or set proper expectations because they seem to only be there to switch equipment and...

Dealing with spectrum is so frustrating. It doesn't matter if it's by phone or in person it is very irritating. I went there in person and the person helping me was condescending, arrogant, and the atmosphere there was just all around uncomfortable. The other employees acted as though they were being put out having to do their job. Smh . Tell me why I have to be billed separately for my phone and Internet when it's a package deal .🐉🔥UPDATE🌀🦎 I went to spectrum again today. A much better experience Aydon was friendly, knowledgeable, and in less than 20 min I walked out with two new phones. He was a pleasure to work with. The last person I worked with was there again today and I overheard his customer service and I am grateful Aydon was the young man who helped me. Thanks Aydon for the "beautiful" experience. I will be specifically asking for you if I have...