GameStop — Local services in Fond du Lac

I went in and everything was meh. The employee was on the phone with a coworker and said, "Good news! Someone put in their 2 weeks!" I kinda felt that it's inappropriate to be on the phone while customers are in the building but whatever. I asked about a new release and the person brought it out no problem. Then the check out started.... They asked for my phone number, and I gave it to them. Then they asked me who the account was under, I said my sister's name. Then they asked me if my sister was fine using the account. I said that we've had the same account for over 10 years together. They said because I didn't preorder that I missed out on a fabric poster, yeah whatever I haven't been in this location for a few months for a reason... Then it's the old GameStop push on preorders. I simply replied that I wasn't interested and they mentioned again that I would have gotten a poster if I pre-ordered, no thank you :). I'm a pro member so my sister gets the game informer magazine, I know I get the $5 coupon every month. They said that I had to use it on the protection plan. "It would be free!" I had the switch since launch, I don't need it. They knocked on the counter and asked me if my sister was going to be in for the next couple days, pretty aggressively??? It's a whopping $5, that's less than tax... I said she isn't and I was never offered use my $5 off my game. I guess it was get the protection plan or not use it at all??? This employees' tone during the entire process was like a high school bully. If I saw this person in public, I would go out of my way to avoid them with how aggressive they acted, and uncomfortable they made me feel. I also work retail and that was completely unacceptable. The entire demeanor of this person was just not is in a customer service setting. Probably perfect for...

I know it's New Year's Day and 20 minutes before closing, but the store was dead and I just needed an exchange.

I had participated in the buy two get one free used games deal in Appleton because they had the one game I was most interested in, in stock. Nathan was great and provided solid feedback on choices. I ultimately settled on my third game choice and was told I could exchange one of my choices within 7 days if I didn't like any of the games.

Fond du Lac, which is only 15 minutes from my home, had a better game in stock which I was more interested in so I stopped in to exchange one of the three games. I was met with Edwin who let out the loudest sigh when I asked if I could exchange the game I received as part of the deal. He stated that he would need to return the entire transaction and rering it all up and this was going to be a grueling process. Despite the terrible inconvenience that I was about to bestow on him, I asked that we proceed. Well then he decided to ring up the exchange as a trade-in instead and offered me $27 for the $55 game, and I would have to pay him $30 difference for the new game. I told him this wasn't correct and I am well within the 7-day return policy for used games as I read the verbiage on the bottom of the receipt. After some more fiddling with the computer then he did it properly so there was a $0 balance. He ignored my question about a free pin deal and just acted like I was asking him to do the impossible today. I would rather drive an hour to deal with Nathan in Appleton. I almost bought a new case but I have a feeling Amazon will appreciate my...

If you are looking for a review that has a happy ending, please do not read this one. I can only offer you a very unpleasant review of loss and defeat. It all began in a GameStop cemented in between an AT&T and a nail shop. I, the protagonist of this tale, made the foul hardy decision to place an in-store pick up for a memory card. I was assured that the order would arrive in a matter of days and that I would receive a call when my order was ready. So, I held my phone close to my heart waiting for a notice that my package had arrived. Day after day passed. I stopped in a few times to ask for an update only to be told to check back tomorrow. To my chagrin, the ordering portal online revealed that my package had been in the store’s possession for days now. Yet the package was nowhere to be seen. After more evasion of my questions on how they planned to find my order, I was told to contact corporate. After a 12-minute phone call, they were able to refund my money. So here I sit. Defeated, clutching my vita, and waiting till tomorrow when my memory card will arrive in an...