Lush Cosmetics Fox River Mall — Local services in Town of Grand Chute

I wanted to share some feedback about a recent visit to your store. While browsing and using the available product samples—something I understand is encouraged—I was approached by a staff member in a way that felt more suspicious than welcoming. The tone and interaction gave the impression that I was being monitored rather than helped. Later, when I returned to purchase a toner, I noticed another staff member was directed to “assist” my companions while I was being helped. The situation felt uncomfortable and left the impression that we were being watched rather than treated like regular customers. I’m sharing this not to cause a problem, but because I think it's important for staff to be aware of how certain interactions can come across. Everyone deserves to...

Worst experience of my life. I don’t appreciate having someone yell hello to me as I walk in because they don’t want to walk away from the associate they’re talking to. Normally I get great service but lately it’s been awful. I don’t appreciate telling them I tried coming In on Tuesday to get my shampoo (but they were closed) and being rudely told that I can shop a different day. Obviously I can that’s why I went in today but no one helped me the entire time I was in there but don’t worry I did get you hear them all talk about how their UPT, AUR, and foot steps are all up to last year. So great that they can talk about their free time and how they’re making so many sales well they stand there and gossip to...

Shopping at Lush is my favorite form of self care, not only because the products are wonderful, but because the staff is absolutely amazing. I want to give a huge shoutout to Shelby and Lillian. Lillian went above and beyond when I asked for help, and she made me feel really good about the choices I made. Shelby rang me up and she was so sweet and easy to talk to- it made me feel like we had been friends for years! When I had told her about my plans for the day, she and Lillian hyped me up and I walked out of the store with a bag full of goodies and a huge grin on my face. These lovely humans absolutely made my day, and I hope to see them again the next time I come...