I wanted to share some feedback about a recent visit to your store. While browsing and using the available product samplesāsomething I understand is encouragedāI was approached by a staff member in a way that felt more suspicious than welcoming. The tone and interaction gave the impression that I was being monitored rather than helped. Later, when I returned to purchase a toner, I noticed another staff member was directed to āassistā my companions while I was being helped. The situation felt uncomfortable and left the impression that we were being watched rather than treated like regular customers. Iām sharing this not to cause a problem, but because I think it's important for staff to be aware of how certain interactions can come across. Everyone deserves to...
Ā Ā Ā Read moreWorst experience of my life. I donāt appreciate having someone yell hello to me as I walk in because they donāt want to walk away from the associate theyāre talking to. Normally I get great service but lately itās been awful. I donāt appreciate telling them I tried coming In on Tuesday to get my shampoo (but they were closed) and being rudely told that I can shop a different day. Obviously I can thatās why I went in today but no one helped me the entire time I was in there but donāt worry I did get you hear them all talk about how their UPT, AUR, and foot steps are all up to last year. So great that they can talk about their free time and how theyāre making so many sales well they stand there and gossip to...
Ā Ā Ā Read moreShopping at Lush is my favorite form of self care, not only because the products are wonderful, but because the staff is absolutely amazing. I want to give a huge shoutout to Shelby and Lillian. Lillian went above and beyond when I asked for help, and she made me feel really good about the choices I made. Shelby rang me up and she was so sweet and easy to talk to- it made me feel like we had been friends for years! When I had told her about my plans for the day, she and Lillian hyped me up and I walked out of the store with a bag full of goodies and a huge grin on my face. These lovely humans absolutely made my day, and I hope to see them again the next time I come...
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