Target — Local services in Town of Grand Chute

I went to Target to return a pair of kids Cat & Jack shoes that I have had for about 7 months. This morning as my son was putting the shoes on, the metal part of the zipper head broke into two pieces rendering the zipper unusable. Since Cat & Jack brand supposedly has a one-year guarantee, and since the shoes were clearly defective (this was NOT a normal wear-and-tear situation) I figured returning them would be no problem. When I arrived, I placed both the shoes and the broken piece of the zipper on the return counter and pulled up the reciept showing the date of purchase on my phone, explained what had happened and said I'd like to return the shoes under the Cat & Jack guarantee. The lady rolled her eyes and said loudly "Well, I'm going to need to check with my manager becasue these shoes are VERY used!!" She called for a manager on her headset and then we sat there and waited for several minutes while nobody showed up. At one point, another employee at the return desk came over and asked what was going on and the lady repeated very loudly "Well this lady is trying to return these shoes and they're VERY used, so I'm not sure if we'll do that." The other employee asked my if they were Cat & Jack and I replied yes. Then she asked if they were purchased less than a year ago and I said yes, actually just over six months ago. The second lady then turned to the lady who was "helping" me and said, "You need to return the shoes if they're under the guarantee". The first lady PUT HER HAND UP in the face of the other Target employee and said "Well I just want to check if we'll honor that on something that's SO USED!!" Finally, the manager did come up to the front desk and verified that the shoes should get returned. Even after all of that, the lady would only give me in-store credit. She REFUSED to refund my credit card, saying that Target will only give a true refund for the first 90 days, and after that it's an in-store credit. The Cat & Jack return policy doesn't say anything in-store credit only after 90 days. My return followed both the letter and the spirit of the one-year guarantee Target advertises on its website. These shoes weren't simply worn out or outgrown, they acually broke, and we hadn't owned them for anywhere near a year. Target should train their employees to follow their return policy, or Target can change their policy. But they shouldn't advertise a one-year guarantee and then refuse to honor it. Bad taste in my mouth about Target after...

Simply sensational. If you were searching for an all over great store that has a bit of everything. This is your place.

Target offers a friendly professional staff that can help you with all of your needs. I simply adore their new remodel. Wow, just wow.

When you walk in the store from the main entrance, the service desk is your immediate left for quick and easy service. The bathrooms are immediate, right

Directly ahead, the women’s department by the men’s and on your left, you will find a variety of pharmaceutical goods, protein powders, Makeup needs other beauty products, including perfume. Now they have also added an incredible grocery store to target - I feel this is a one stop shop.❤️‍🔥

No need to run to a multitude of stores and waste time. You can simply get everything you need here from personal beauty needs to HomeGoods. Thanks for your car clothing needs shoes and even groceries. So many goodies to choose from.

If they don’t have something in store or if they run out, simply a manager, they can order things for you or you can go on their app and have it delivered directly to your house or the store

I really enjoy all of their summer clothing, especially their swim swimsuits. You can get a great product really low price.

They have incredible Makeup options several are vegan and cruelty free

In the grocery isle - I love black cat espresso! Simply delicious.

So many great options here at the Appleton target. Wash shop any place else.

Namaste and happy...

I understand that stores have to protect themselves fro scammers, but lately, when I try to return items to Target, I am not having the best time. Especially today. I tried to return a toy that my mother in law had given my daughter for her birthday. We did not want to make her feel bad and tell her that my daughter had already gotten this toy, so we were going to return it, hoping for a gift card to use on another toy of the same brand. We didn't have the receipt because we didn't want her to feel bad. We ended up getting $1.62 for a toy that is on the shelves right now at Target for $35. I wasn't expecting full price, because of sales etc, but I was told that at one time this toy must have been on clearance for $1.54. That means this toy, that is full price on the shelves right now, was on clearance at one point for OVER 90% off? I never recall seeing any clearance at Target for 90% or over. It just doesn't make sense. I was trying to get my daughter to keep the toy at this point, because it was better than getting $1.62 back for it, but she didn't understand, and just wanted the money. I am now going to give her money from myself to make up for the difference. I came back to the service desk after I had found that this toy was still on the shelves, full price, but I was told that there was nothing they could do. I almost wish that I had asked to talk to a manager. I feel bad, because I usually don't make trouble with things like this, but it just seems like it...