Target — Local services in Town of Greece

I've shopped at Target for the past 15 years. It was good for a while, but lately, not so much. I've gone in about 4 times since June. One time was for a clothing item I saw online for X amount. When I got to the store, the price was different. I pulled out my phone to check and the price was different online than in store. I asked an employee, she stated the online price is different, I could buy it online for the price and pick it up at the store. I couldn't find anywhere online that said it was an online only price, but, okay. I was already in the store so I went to the service desk and asked for the online price. Yes, could be done. Cool, thanks for saving me a trip.

The next time I went in to buy a cellphone. I was in the electronics department waiting patiently for 45 minutes. There were two employees and only one who could work with cellphone sales from what I gathered. I stayed in the department but didn't hover because, having been in retail, I know it's an uncomfortable feeling knowing someone is just standing there staring at you, waiting you to finish with the customer you're helping. I had talked with the other employee so he knew I was needing a phone. I heard the other couple leave from another aisle, so I headed over to the phone tech. The phone tech was walking away and already past the toys. I wasted 45 minutes of my life. I went back the next day to get the phone and a different employee helped me and told me if I was going with the same service vendor and another prepaid phone, all I had to do was swap out the sim card, there was no reason to have to wait for the tech. I was irritated that I wasn't told this the previous night, but glad that I didn't have to wait another 45 minutes for the tech to finish up with the customer they were with. I bought the phone and ended up coming back two more times because of the phone being defective. That was no fault of the employees. I ended up getting a refund and going to Walmart. I got the same phone for half the price and was helped immediately ( 3 employees working in electronics there and twice as busy as Target but still managed better and faster service, something I never thought I would say!)

Even before this, I've noticed a decline in customer service, product quality, etc over the years. I have to say, Target, it was a nice run, but you've lost your luster and it's just not working...

Just like with the Mt. Read Dunkin Donuts (see my review on that), this Target used to be fun to go to. I'd go in, look for what I needed, and cash out satisfied. Now, it's like a stroke of luck if they have what I'm looking for in stock. This location used to sell hockey cards all the time. Now? Their trading card section is overpopulated with those Funko Pop dolls and some other weird tiny collectibles, like whoever is in charge of ordering has an unhealthy obsession with them. Yeesh! Now I check other nearby Targets (Irondequoit, Henrietta, and even on rare occasions, the Webster and Chili Ave. locations) to see if they have the latest hockey cards. Also, before writing this, I scanned through some of the reviews and saw a number of them about complaints about certain items being locked up. I did have to deal with that myself as I had to get new boxers for myself, but at least I got someone to unlock the cabinet in a quick manner. I also did see a review from about a year ago that said that the writer saw two people load up two shopping carts' worth of stuff and just brazenly walk out of the store with them. It's people like them (the thieves, not the writer) that ruin it for the rest of us. Also worth noting was another review that had pictures of what looked like a massive brawl going on outside that Target at night. I just thank gawd I only go there in the morning and afternoon. Smh... As for the staff and customer service, I don't really have a problem with them because, as aforementioned, I go in the mornings/afternoons. If I've had a problem with a particular cashier, I usually avoid them the next time I go if I see him/her, if possible, or go self-checkout. Speaking of self-checkout, it's one of the advantages of the Greece Target over the others I've been to. Unfortunately, now they've switched all the machines to card-only. I liked using them with actual cash because I don't want to rely on my credit card all the time and then the next thing I know, I'm like one of those people you see on TV whining about credit card debt. Overall, this Target has...

I used to love this target. Now everything is behind huge cases. They block so many products from sight. Plus I mean they just hand you the item anyways. So what? The thief gets a butler to hand them the items to steal? That's literally the only difference. It doesn't do ANYTHING to stop daily theft. Not to mention that if it's a smash and grab, they just smash the case open anyways so it's just an inconvenience to everyday shoppers instead. They have so much glare that it's too hard to see through alot of them. It is inaccessible to disabled people trying to shop now too even more. And I mean really? I'm not shopping for underwear with an associate, I'm sorry. It's just not happening. It's creepy, Invasive, and wrong. It takes forever to shop now too. They're losing more in sales from this stupidity than theft because people just aren't buying stuff. People are fed up with this mess. Enough is enough target. You've lost your mind. I cannot stand when a company goes this overboard. You're driving away spending customers. I personally decided against getting something today because of it. Friends and family don't even bother shopping here anymore because of this. The CEO needs to go. If I was a company I'd pull my products from your shelves. It's also clear why they're doing this and it's not theft. It's trying to save money on staff so they don't have to pay people to keep the store up and keep the shelves tidy, something they were failing at before. This just isn't it. It's not the solution. Every single authority on the subject has said it time and again. This is literally the best advertisement and gift a company could give to Amazon. Because people aren't going to go to you online after you've angered them in store. They're going elsewhere. The data...