DoctorMac — Local services in Town of Greenburgh

I’m sad to say given all the positive reviews that im pretty unhappy with the service I've received so far.

My expectations were high and after receiving my “repaired” macbook pro after just a few days on friday, I was more than satisfied with my experience. Until I got home and it wouldn't turn on.

I went in for an issue with my display, and at no point in the 3 weeks that it had not been working properly had I had any issues with power up, its battery in general or any other issues. I called this morning about it and came in a few minutes after they opened. After explaining the situation I got a suggestion that this might be a seperate issue, which sounds super unlikely considering it wasnt an issue until I brought it in -_-.

I was hoping that i’d atleast get a call today with some information considering it seems very likely that the issue was caused by whatever repair had taken place. Im a full time student and require my computer for work. Sufice to say this has become a super disruptive Inconvience.

I understand that sometimes issues can come up after you’ve been tinkering inside a laptop, but my main issue is that I don't feel like the issue was addressed well or in a way that offered consideration to the fact that this issue seems to be DoctorMac’s fault. Overall a good experience that went sour. I just want my laptop back as soon as possible. 😒

update After being reached out to by DoctorMac I’ve decided to amend my review more favorably because I appreciate the proffesionalism and courtesy. My review was written in haste and while I stand by my opinions, it is in better taste to write reviews after a service has...

This place is absolutely fantastic! Writing this review is the first thing I'm doing with my newly repaired macbook pro. The service Doctor Mac was able to provide was fast, quality and miles ahead of what apple and the genius bar can provide. The staff and owners/managers were a pleasure to work with, and they were able to help me save an enormous amount of money on my repair.

Emails regarding the status of my repair were always answered promptly, and getting someone on the phone was always easy too, both before and during the time they had my computer. Apple can't even come close to the kind of personal service they provide. They don't seem to check their voicemail very often (who does though....) so if no one answers the phone, call back in 5 minutes and you'll get someone, and more importantly an answer to your question. Try doing that by calling apple care and see how far that gets you.

Overall I cannot recommend them...

DoctorMac has been a lifesaver on more than one occasion! Including today, a week away from law school finals, when my 2009 (unbacked up) MacBook Pro completely crashed in the middle of class. Panic set in but I knew DoctorMac would be able to help! I dropped it off with the guys around 1 p.m., afraid that the best option for my ancient machine might be data recovery at that point. They initially quoted to have the issue identified within two days, which I was still at ease with. But amazingly, by 3 pm, my laptop was up and running again, including the class notes I was in the middle of when it crashed! I cannot thank these guys enough for saving my day (and semester!) Thank you for being a reliable, professional and...