Mima Vinoteca — Restaurant in Town of Greenburgh

I have been a patron of Mima for a number of years dining there a couple of times a month . For the most part visits with my wife have been quite enjoyable. Friendly atmosphere nice staff good food and wine. I wish I could say that about my visit this past Friday. Upon our arrival we were greeted by a hostess that I have never seen there before. She was rude from the get go. Although the restaurant was 80% empty at about 6:00 we were advised that the all tables were reserved and if we wanted to dine we would have to sit outdoors. She said there was a party in the back so seating was limited. The weather was not too bad at that point so we stayed. After dining for about 2 hours with the weather getting cooler we decided to leave. At this point the restaurant was still more than half empty. I mentioned this to the hostess who again rudely advised me that people had called about their lateness and would be arriving. Two hours later! My wife then approached the manager who again rudely explained that he was too busy with the party in the back. Now I understand if you have a party and reservations you need to make do with whatever is available. However when your restaurant is still 60% empty upon our departure they could have at least given us the option of having to be out at a certain time instead of resorting to the street. Also upon complaining to the management they could have at least apologized and maybe offered us a drink at the bar instead of being rude, and telling us he was busy with the party, as if regular customers don't matter.

It's a shame and disappointing since it is a restaurant we like to frequent and now will have a difficult time in going back.

I have told this story to a number of friends who dine out frequently and were all very surprised by this attitude. Spreading bad news is never good for business. Party...

Service: When we got in, the first waiter was polite and nice to us. The second waiter sat us down and proceeded to the "screenplay" he recited the specials, and then we asked for a couple of minutes. About 30 seconds later, he showed up again and asked us if we were ready. at that point i felt annoyed and ordered what i thought was easy to cook. My friend ordered the special fish.

Food; The appetizer arrived to the table withing 2 minutes, and off course it was RAW, fried calamari RAW, without any sauce. when we asked to re-fried more, he came back and said, I MADE A NEW ONE FOR YOU. sauce was not there so we asked for it. he said they have a special sauce, but i was wondering why he never brought it over. the pasta was definitely nothing special, blend and not a big portion, when i asked for some cheese, he left and came back with a $8 side of Parmigian chunks. I didn't say anything but i felt again cheated.

Wine list was very left centered, with mostly wines form one distributor, and few here and there worth to take a look. My wine was not kept in a temperature storage, and was a bit off.

Prices of food and wine are way too expensive for what they offer, plates of pasta $19, and main coursed above $30 makes me think that not even in Manhattan you would charge this $ for a service without tablecloth, and over-used linty kitchen towels as napkins.

When we asked for the check, i asked the server to add a 20% service, since i didn't want to under-tip him, but instead he added a 25%, obviously mathematics was not his forte. I didn't argue and left.

Ambiance; Light too bright, and music was somehow Latino, nice but not set for.

In conclusion, between the rushed service, the overpriced food, and the diner's lighting, i decided to give them a 2 stars due to the fact that the 2 waiter was really...

Unfortunately, we never had the opportunity to taste the food, but if the behavior—and display of childish petulance and a complete absence of any professional hospitality skills, put on by the manager is any indication--it was good that we left when we did. After checking—and rechecking—the offers for the Hudson Valley Restaurant week (HVRW) website, we called the restaurant and made reservations for Saturday night and arrived early. Shortly after sitting down, we immediately noticed two things—there was no HVRW menu (or insert) and the table next to us asked the waiter to see the manager because, they too made reservations on the assumption that the HVRW menu would be available—as it stated on the HVRW website. They started by asking the manager why the HVRW menu wasn’t being offered, despite all information to the contrary. After just a couple of reasonable, rational questions, the manager totally lost it, displaying the behavior of a moody six-year-old, rather than the steward of a restaurant. From the outset, he never showed any hint of professionalism, hospitality or humility. He said: we should have asked (when we called) if the HVRW menu was being offered when we made reservations; we should have intuitively known that “Mima never serves HVRW on Saturday’s (Kreskin-like qualities left me long ago); and, like a child stomping his feet when he doesn’t get his way, stated: “I’m not serving you the HVRW menu…I’m not!!) Before he even finished that sentence, he ran away from both tables without uttering another word. Clearly, he was auditioning for a slot on the next Gordon Ramsey reality series. There are way too many restaurants that offer great food, great service, and understand what hospitality means--we will visit those...