Tarrytown Jewelers — Local services in Town of Greenburgh

June 20, 2017 I had inquired about a GMT Master II that Tarrytown Jewelers had on their website. I wanted a specific model with complete package with boxes and papers. Josh said they had another with boxes and papers and after a sending photos a second time that were not blurry June 26 he offered a price with payment by wire transfer and shipping within continental US. I'm in Canada. I preferred to pay by Amex as it is more convenient but replied on June 27 that I would consider how to arrage the logistics of shipment. June 30 I asked if they could send it directly to me and the response was that they wanted a wire transfer given that I am located outside of the US. I replied on June 30 that I would inquire with a friend in NH if they would accept the package on my behalf. July 1 was Canada Day (150th!) and then 4th of July. On July 4 I wished them Happy Independence Day and I mentioned I would preferred Amex as I had recourse but my friend in NH had no problem accepting the package on my behalf. I did not receive a response. On July 10 I contacted Tarrytown again to confirm a detail and to inquire whether or not they still had the watch. I did not receive a response. On July 11 I contacted them again for a response from my email the day before and I received the response, "Chris, was overseas. Unfortunately you should have grabbed it when we initially discussed it. I was overruled by my boss on the price of the watch, and he almost had it sold at $xx last week, so now he is stuck on the number of $xx." This was a 33% increase from the price offered to me the week before! July 12 I received the response, "Chris, Discussed the matter with owner Steve. If you see from the thread below, on July 4th you wrote that with Amex you had recourse, whereas with a wire you had none, which is an understandable sentiment and certainly your prerogative and within your rights as the buyer to request that method of payment. We on the other hand as the seller, can decide what method of payment is acceptable and Amex was not a choice under the circumstances. I was out of the country and I did forward your email to Steve on the 4th. His analysis of your email and the terms to conduct business, was that you were insistent on Amex, and a wire (which was our only acceptable method of payment) was not on the table as far as you were concerned. Given the options, the deal proposed was no longer applicable or relevant, and in effect was finished. After further analysis of this model and its demand on the market, Steve concluded that the right price was in fact $xx, and that was what he wanted for the watch. Late yesterday you emailed for confirmation of the movement caliber, almost 6 Days from your last correspondence. Steve did agree however to sell the watch for $xx delivered and insured to NH for a wire. Have a Good Evening Josh" July 11 I replied, "If you had sold the watch in the meantime that would have been fine, but I am agreeing to the exact terms and price you offered to me. This is what is irking me. ... I hope you guys will live up to your reputation and stand by your word/email and do what is honorable. I'd like to buy the watch but not if it leaves me with a sour taste."" July 12, Steve Dubinsky, the owner of Tarrytown Jewelers replied, "You had been communicating with Josh regarding our GMT Master. Had you accepted the wire terms on the day of the date of the quote we would have honored it. Since then, it has come to my attention that these are trading in the xx/xx range. As such, as a conciliatory gesture I would offer the watch to you for xx. (Now only a 25% increase!)" I am disappointed that after doing some legwork to be able to accep their exact terms and conditions of payment and shipping Tarrytown Jewelers will not stand by their word and go through with the transaction. Too bad. I...

I have had multiple purchasing experiences at Tarrytown Jewelers, starting in 2009 when I moved to the USA. I can't remember a bad one of them. All positive, even joyful I might say. I look at watches as fun but at times as investment as well, and I help friends with their own choices. I'd say I transact 3-5 watches per month in average, so it is a quite strong passion... Steve (the owner), his daughter Jennifer and their Senior specialists Josh, together with the rest of the staff, are simply wonderful people. Easy to work with, flexible in discussing matters and arranging for deals and services for myself and my friends. My experiences have always been as close to flawless as it can come for objects of high value like current-line, modern or vintage watches. Steve always seem to care that the buying experience is a happy one, and that my friends and I are satisfied with our transactions. It is not uncommon for me to change my mind on some of the watches I bought, and he is always open to exchange them for others and proposing creative alternatives. Tarrytown's portfolio is not only amazing on the "existing" stock, but I have found them close to unbeatable in price when I want to locate a new watch from pretty much any of the key brands; their network of dealers is amazing after so many years in the business, and they can find whatever I want from their Authorized Dealers' network. Also, some of the high-end Rolex's and PP's (vintage ones, I mean) are becoming more and more elusive, and risky in terms of originality, swapped parts etc etc, and therefore having a dealer who offers great choices + full recourse becomes as paramount as wanting the watch to start with. I trust the people at Tarrytown and I am sure I'll continue to use their services for a long...

Worst Experience Ever!! Watch Enthusiasts who has purchased time pieces globally. Never have I entered an establishment of any kind to conduct business and was Greeted by a Rude condescending Middle aged blond. Who knows nothing about watches. Her approach was Rude and abrasive I cant help but think Race had something to do with it. After being disrespected and told I dont even want the watch. I couldnt believe that as a Human Being I would be treated in such a Manner. Steve the owner who was visible assisting other customers. Came over and tried to diffuse the situation. I informed him that his daughter wife or girlfriend lacks professionalism and is in need of a course in Etiquette. Steve could care less. Which shows exactly why I was treated with such disrespect. Nevertheless I am thankful that the Staff ran me off. This establishment gets 1 star only because ZERO STARS is not possible. Buyer Beware. I was referred to this Establisment by a friend. Who had a different experience than myself. Be aware Tarrytown Jewelers is extremely over priced. They Lack Common Courtesy and Professionalism. Most of all they have No Respect for the customer. Buyer Beware do your Research and find the watch of your dreams somewhere else where the prices are better and the service is conducted professionally. Again for a Great Experience go anywhere except This Place. Stay away From TarryTown Jewelers its the Worst!!!! #WorstExperienceEver

Response 2 Owners Response👇🏽

Steve You are The one who is inaccurate. You are more of a Disgrace Than your Staff.. The Fish Rots from the Head!! Peace and...