Tsuru Sushi Asian Cuisine — Restaurant in Town of Greenburgh

My boyfriend and I have come to Tsuru many times for lunch and never had any major issues until recently. My boyfriend had ordered a jalapeño sushi roll and when our food arrived he began to eat his sushi and noticed that it didn’t have jalapeño inside but sliced pieces of bell pepper instead. This was the second time this happened, however this time he decided to politely tell the waitress that the roll had bell pepper instead of jalapeño. She responded with a very hostile tone “That’s jalapeño.” My boyfriend smiled and said “I’m positive it’s bell pepper.” She again replied “That’s jalapeño.” Then walked away and started to talk about us to her coworker who was eating lunch in the front of the restaurant by the entrance. It was very obvious she no longer wanted to serve us, as her coworker took over and eventually came to us asking if we needed anything else. We told her we were good but then mentioned again that the sushi we ordered didn’t have jalapeños in it. Her demeanor changed and she said “Yes it is I saw the chef cut it. I’ll show you.” She went to the kitchen area and brought back sliced bell pepper after going back and forth with one of the chefs for quite some time. She approached our table and placed a small plate of sliced bell pepper popping one in her mouth and said “Spicy.” In that instant we just dropped the subject and asked for the check. We’re not ones to argue and it was quite strange how she stood there and blatantly lied to our faces. I gave my card and the first girl who didn’t want to serve us charged it and tipped herself, the other then came back to us and slapped the receipt onto the table and left abruptly. My boyfriend now visibly upset approached the both of them and asked for them to void it and recharge the card so we can choose the amount we wanted to tip. The girl told us “This is how the system is.” Which is another lie, again we have been here many times and just like every restaurant we have been to we were brought a check to tip and sign. I feel like because we made one comment she assumed we wouldn’t tip. We’re actually firm believers in tipping even if the service wasn’t that great. They voided the charge and recharged my card the correct way (which further proves they were lying about how their system worked) once we could sign we chose not to tip anything at all which was a first for us. We have never chose to not tip for any service before; but the hostility and downright nasty attitude these girls displayed for one comment on top of the fact that they inappropriately charged my card and tipped themselves was appalling. We will never come here again. If you decide to come here even though they can’t distinguish between bell peppers and jalapeños be mindful of what you say to them, they might just treat you...

Ok so I really don’t like to be negative but I feel like I’m dealing with this so much that it’s a problem. If you live in white plains or greenburgh this really is the only consistent quality takeout sushi location in the area. Food is great but I have to say dealing with the staff for takeout is horrendous. After probably spending over at least $3,000 in our lifetime with this business (could be more honestly), it’s as if they don’t know who we are whatsoever and are very difficult when it comes to our specifications. Every time we need to handle over the phone orders or changes (allergies or removing onions etc) they are rude and rushing us through the call. It’s to the point where I honestly hope this message is received and something is done because I don’t want to spend my money here anymore. If 80% of your business is takeout, learn how to be more polite to your customers over the phone because speaking with you over the phone actually stresses me out. It’s a shame because the sushi quality is delicious but I really don’t want to interact with the people.

UPDATE: VERY FRIENDLY NOW, TRULY APPRECIATE...

Four stars for the food ONLY - atmosphere and service...meh Looking at their website now I see an X next to dine in and that explains a lot. When I was in the shopping center and stopped by the young lady at the door/window should have said no to dinning inside instead of staying "Yes, bring menu with you" (bunch of menus outside) She was the waitress and server as well as tending to phone/pick up orders. Stockpiles of paper towels, clorox wipes,etc, stacked haphazardly near the door. (Encouraging, not pretty) It's either a yes or no when it comes to someone asking about indoor dinning, providing atmosphere, service, and not just making a buck. Hot and sour soup served in a plastic take out container with a plastic spoon? Need to ask for chopsticks because the server just assumed I'm caucasian and said oh really? Had the rest of the meal been presented on anything other than actual plates, I'd have walked out. Yes, we're all in it together, I'm trying to support my hometown of Greenburgh but service shouldn't be...